Ejecutivo(A) De Caja Y Atención Al Cliente

Grupo Automotriz Cge; Aguascalientes; Remote; MXN 720,000 - 900,000; Full time

Job summary

Grupo Automotriz Cge is seeking a detail-oriented Analista de Experiencia del Cliente for a fully remote role based in Aguascalientes, MX. You will gather, analyze, and interpret customer data to drive improvements in satisfaction and loyalty.

The position demands a strong analytical mindset, excellent reporting skills, and the ability to translate data into actionable strategies across departments. You will develop dashboards, monitor CX metrics (CSAT, NPS, CES), and collaborate with product,

Qualifications

• Proven experience as a CX/Data Analyst or similar role.
• Proficiency with Excel, SQL, Tableau, and Power BI.
• Experience with CSAT, NPS, CES metrics.
• Bachelor's degree in Statistics, Mathematics, Business Analytics, Marketing, or related field.

Responsibilities

• Collect and analyze customer feedback from surveys, reviews, and support interactions.
• Identify trends, patterns, and pain points in the customer journey.
• Develop reports and dashboards to visualize CX metrics.
• Collaborate with product, marketing, and service teams to implement data-driven improvements.
• Map customer journeys and identify optimization opportunities.
• Perform root cause analysis for dissatisfaction issues.
• Present findings and recommendations to stakeholders.
• Contribute to CX initiatives and project execution.
• Stay updated on industry best practices in customer analytics.

Skills

Analytical thinking

Data interpretation

Communication

Spanish proficiency

Education

Bachelor's degree in Statistics

Bachelor's degree in Mathematics

Bachelor's degree in Business Analytics

Bachelor's degree in Marketing

Tools

Excel

SQL

Tableau

Power BI

Job description

Our client is actively seeking a detail-oriented and analytical Analista de Experiencia del Clienteto join their growing team. This is a fully remote position, based out of Aguascalientes, Aguascalientes, MX, offering the convenience of working from home anywhere in Mexico. You will be responsible for gathering, analyzing, and interpreting customer data to identify key insights and drive improvements in customer satisfaction and loyalty. This role requires a strong analytical mindset, excellent reporting skills, and a deep understanding of customer behavior. You will work closely with various departments to translate data into actionable strategies that enhance the overall customer journey. We are looking for a self-starter who is passionate about customer advocacy and possesses the skills to make a tangible impact on business outcomes through data-driven recommendations. Embrace the opportunity to contribute significantly to our client's success from the comfort of your own home.

Key Responsibilities

• Collect and analyze customer feedback from various channels (surveys, reviews, support interactions).
• Identify trends, patterns, and pain points in the customer journey.
• Develop reports and dashboards to visualize key customer experience metrics.
• Collaborate with product, marketing, and service teams to implement improvements based on data insights.
• Conduct customer journey mapping and identify areas for optimization.
• Perform root cause analysis for customer dissatisfaction issues.
• Present findings and recommendations to stakeholders across the organization.
• Contribute to the development and execution of customer experience initiatives.
• Stay abreast of industry best practices and emerging trends in customer analytics.

Requirements

• Proven experience as a Customer Experience Analyst, Data Analyst, or similar role, with a focus on customer data.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Excellent understanding of customer satisfaction metrics (CSAT, NPS, CES).
• Experience with survey tools and qualitative data analysis.
• Strong written and verbal communication skills in Spanish.
• Bachelor's degree in Statistics, Mathematics, Business Analytics, Marketing, or a related quantitative field.
• Ability to work autonomously and manage multiple projects in a remote setting.
• Proactive, detail-oriented, and a strong problem-solver.
• Must be legally authorized to work in Mexico.

Benefits

This fully remote position offers a competitive salary, comprehensive benefits package, and significant opportunities for professional development. You'll work with a talented team, contributing to meaningful projects that directly impact customer loyalty and business growth. Our client is committed to fostering a positive and flexible work environment. Enjoy the convenience of working from home, access to cutting-edge analytical tools, and a supportive management structure. We offer ample paid time off and encourage a healthy work-life balance. This is a fantastic chance to advance your career in a remote-first organization.