Especialista Global en Experiencia del Cliente - Remoto

ATVECO; Xico; Remote; MXN 320,000 - 520,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Fully remote position in Mexico

Opportunities for professional growth

Job summary

ATVECO is hiring a remote Especialista Remoto en Experiencia del Cliente to join its global team from anywhere in Mexico. You will handle multi-channel support, resolve technical issues, and drive product adoption while maintaining exceptional customer satisfaction.

The role requires strong communication in Spanish, good English, and the ability to thrive in a virtual environment with cross-functional collaboration.

Qualifications

• Remote customer support or customer success experience required.
• Excellent written and verbal Spanish communication; English a strong asset.
• Ability to learn new software quickly and work independently in a remote setting.
• Experience with CRM and helpdesk tools is preferred.
• High school diploma or equivalent; bachelor’s degree preferred.

Responsibilities

• Provide customer support via chat, email, and video conferencing.
• Troubleshoot technical issues and guide customers to solutions.
• Educate customers on features, updates, and best practices.
• Gather feedback to inform product and service improvements.
• Collaborate with product, engineering, and sales to improve the customer journey.
• Create and maintain knowledge base articles and user guides.
• Proactively engage with customers to ensure success and satisfaction.
• Manage escalations and ensure timely resolutions.

Skills

Remote work experience

Spanish fluency

English understanding

Strong communication

Technical aptitude

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Helpdesk ticketing systems

Job description

ATVECO is hiring a remote Especialista Remoto en Experiencia del Cliente to join its global team from anywhere in Mexico. You will handle multi-channel support, resolve technical issues, and drive product adoption while maintaining exceptional customer satisfaction.

The role requires strong communication in Spanish, good English, and the ability to thrive in a virtual environment with cross-functional collaboration.