Remote Customer Experience Analyst

Cevalogistics; Aguascalientes; Remote; MXN 280.000 - 360.000; Vollzeit

Zusammenfassung

Cevalogistics is seeking a detail-oriented Analista de Experiencia del Cliente for a fully remote role based in Aguascalientes, MX. You will gather, analyze, and interpret customer data to identify insights and drive improvements in customer satisfaction and loyalty, collaborating with cross‑functional teams to translate data into actionable strategies that enhance the overall customer journey.

The ideal candidate has a strong analytical mindset, excellent reporting skills, and a passion for

Qualifikationen

• Strong analytical mindset
• Excellent reporting skills
• Customer data interpretation

Aufgaben

• Collect and analyze customer feedback from various channels
• Identify trends and pain points in the customer journey
• Develop reports and dashboards to visualize CX metrics
• Collaborate with product, marketing, and service teams to implement improvements based on data

Jobbeschreibung

Cevalogistics is seeking a detail-oriented Analista de Experiencia del Cliente for a fully remote role based in Aguascalientes, MX. You will gather, analyze, and interpret customer data to identify insights and drive improvements in customer satisfaction and loyalty, collaborating with cross‑functional teams to translate data into actionable strategies that enhance the overall customer journey.

The ideal candidate has a strong analytical mindset, excellent reporting skills, and a passion for