Subgerente Waldos Cuautla Centro - Experiencia En Autoservicio

Waldo'S; México; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Seguro médico, dental y visión

Trabajo 100% remoto

Oportunidades de crecimiento

Bienestar y equilibrio laboral

Job summary

Waldo'S busca un Especialista Remoto en Experiencia del Cliente para brindar soporte al cliente a través de chat, correo y videoconferencia desde cualquier lugar en México. Se valorará experiencia en entornos remotos y un enfoque proactivo hacia la satisfacción del cliente.

El candidato debe comunicarse excelentemente en español y tener capacidad para aprender rápidamente nuevas tecnologías, con una actitud orientada a la solución y al trabajo independiente en remoto.

Qualifications

• Experiencia en soporte al cliente remoto o éxito del cliente.
• Excelente comunicación escrita y verbal en español; inglés deseable.
• Buen manejo técnico y rápida adaptación a nuevas apps.
• Capacidad para trabajar de forma independiente en remoto.
• Diploma de secundaria; licenciatura preferida.
• Conexión a internet de alta velocidad y espacio de trabajo quieto.
• Experiencia con CRM y sistemas de tickets.

Responsibilities

• Soporte al cliente vía chat, correo y videoconferencia.
• Solucionar issues técnicos y guiar a los clientes.
• Educar sobre características y actualizaciones del producto.
• Recopilar feedback para mejoras.
• Colaborar con producto, ingeniería y ventas.
• Mantener artículos de la base de conocimiento.
• Gestionar escalaciones y resoluciones.

Skills

Remote support

Spanish fluency

English asset

Independent work

Customer advocacy

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Helpdesk systems

Job description

About the Role

Our client, a cutting-edge technology firm, is seeking a highly motivated and proactive Especialista Remoto en Experiencia del Cliente to join their fully remote workforce. This role is central to our client's commitment to delivering outstanding customer support and fostering positive client relationships globally. You will engage with customers through various digital channels, providing timely assistance, technical support, and ensuring their experience with our products is exceptional. The ideal candidate is a self-starter, possesses superb communication skills, thrives in a virtual environment, and has a passion for technology and customer satisfaction. This is a unique opportunity to work from anywhere in Mexico for a company that values innovation, collaboration, and employee well-being.

Key Responsibilities

• Provide comprehensive customer support via chat, email, and video conferencing.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Educate customers on product features, updates, and best practices for optimal usage.
• Gather customer feedback to identify areas for product and service enhancement.
• Collaborate with product, engineering, and sales teams to ensure a cohesive customer journey.
• Develop and maintain knowledge base articles and user guides for self-service support.
• Proactively engage with customers to ensure their success and satisfaction.
• Manage customer escalations and ensure timely resolution.

Requirements

• Proven experience in a remote customer support or customer success role.
• Excellent written and verbal communication skills in Spanish. Proficiency in English is a strong asset.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Demonstrated ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A passion for customer advocacy and problem-solving.
• High school diploma or equivalent; Bachelor's degree preferred.
• Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
• Experience with CRM software and helpdesk ticketing systems.

Benefits

• Competitive annual salary of .
• Fully remote position allowing you to work from anywhere in Mexico.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and career advancement in a fast-paced tech environment.
<