Customer Service Administrator Cl

Cevalogistics; Aguascalientes; Remote; MXN 280,000 - 360,000; Full time

Job summary

Cevalogistics is seeking a detail-oriented Analista de Experiencia del Cliente for a fully remote role based in Aguascalientes, MX. You will gather, analyze, and interpret customer data to identify insights and drive improvements in customer satisfaction and loyalty, collaborating with cross‑functional teams to translate data into actionable strategies that enhance the overall customer journey.

The ideal candidate has a strong analytical mindset, excellent reporting skills, and a passion for

Qualifications

• Strong analytical mindset
• Excellent reporting skills
• Customer data interpretation

Responsibilities

• Collect and analyze customer feedback from various channels
• Identify trends and pain points in the customer journey
• Develop reports and dashboards to visualize CX metrics
• Collaborate with product, marketing, and service teams to implement improvements based on data

Job description

Our client is actively seeking a detail-oriented and analytical Analista de Experiencia del Cliente to join their growing team. This is a fully remote position, based out of Aguascalientes, Aguascalientes, MX , offering the convenience of working from home anywhere in Mexico. You will be responsible for gathering, analyzing, and interpreting customer data to identify key insights and drive improvements in customer satisfaction and loyalty. This role requires a strong analytical mindset, excellent reporting skills, and a deep understanding of customer behavior. You will work closely with various departments to translate data into actionable strategies that enhance the overall customer journey. We are looking for a self-starter who is passionate about customer advocacy and possesses the skills to make a tangible impact on business outcomes through data-driven recommendations. Embrace the opportunity to contribute significantly to our client's success from the comfort of your own home.

About the Role

Our client is actively seeking a detail-oriented and analytical Analista de Experiencia del Cliente to join their growing team. This is a fully remote position, based out of Aguascalientes, Aguascalientes, MX , offering the convenience of working from home anywhere in Mexico. You will be responsible for gathering, analyzing, and interpreting customer data to identify key insights and drive improvements in customer satisfaction and loyalty. This role requires a strong analytical mindset, excellent reporting skills, and a deep understanding of customer behavior. You will work closely with various departments to translate data into actionable strategies that enhance the overall customer journey. We are looking for a self-starter who is passionate about customer advocacy and possesses the skills to make a tangible impact on business outcomes through data-driven recommendations. Embrace the opportunity to contribute significantly to our client's success from the comfort of your own home.

Key Responsibilities

• Collect and analyze customer feedback from various channels (surveys, reviews, support interactions).
• Identify trends, patterns, and pain points in the customer journey.
• Develop reports and dashboards to visualize key customer experience metrics.
• Collaborate with product, marketing, and service teams to implement improvements based on data