Airline Guest Services & Ticketing Specialist

United Airlines; México; On-site; MXN 110,000 - 152,000; Full time

Job summary

United Airlines in Mexico is seeking a customer service professional to assist international travelers in airport lobbies and at gates. You will issue tickets, explain fares, greet customers, and resolve travel issues with a friendly, confident demeanor to create memorable experiences.

The role requires standing for long shifts, strong English and Spanish communication, and willingness to travel for training. Local terms apply, with 24/7 shift availability.

Qualifications

• High school graduate or equivalent certificate.
• Minimum of 18 years old.
• Excellent interpersonal skills with proficiency in English and Spanish.
• Comfortable working with computers, mobile devices, and new technologies.
• Physical ability to stand and walk for entire shift, as well as lift and handle baggage.
• Ability to travel to other countries for training purposes.
• Able to work any shift within a 24/7 operation and comply with attendance standards.

Responsibilities

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage.
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met.
• Interacting with customers in a kind and useful manner to craft memorable experiences and build loyalty.
• Stepping up to anticipate customer needs while maintaining responsibility for inconvenienced customers.
• Maintain a safety mentality and uphold high standards.

Skills

Interpersonal skills

Bilingual English/Spanish

Customer service

Education

High school diploma or equivalent

Tools

Ticketing systems

Computers & mobile devices

Job description

United Airlines in Mexico is seeking a customer service professional to assist international travelers in airport lobbies and at gates. You will issue tickets, explain fares, greet customers, and resolve travel issues with a friendly, confident demeanor to create memorable experiences.

The role requires standing for long shifts, strong English and Spanish communication, and willingness to travel for training. Local terms apply, with 24/7 shift availability.