Customer Service Representative - Part Time

United Airlines; México; On-site; MXN 110,000 - 152,000; Full time

Job summary

United Airlines in Mexico is seeking a customer service professional to assist international travelers in airport lobbies and at gates. You will issue tickets, explain fares, greet customers, and resolve travel issues with a friendly, confident demeanor to create memorable experiences.

The role requires standing for long shifts, strong English and Spanish communication, and willingness to travel for training. Local terms apply, with 24/7 shift availability.

Qualifications

• High school graduate or equivalent certificate.
• Minimum of 18 years old.
• Excellent interpersonal skills with proficiency in English and Spanish.
• Comfortable working with computers, mobile devices, and new technologies.
• Physical ability to stand and walk for entire shift, as well as lift and handle baggage.
• Ability to travel to other countries for training purposes.
• Able to work any shift within a 24/7 operation and comply with attendance standards.

Responsibilities

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage.
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met.
• Interacting with customers in a kind and useful manner to craft memorable experiences and build loyalty.
• Stepping up to anticipate customer needs while maintaining responsibility for inconvenienced customers.
• Maintain a safety mentality and uphold high standards.

Skills

Interpersonal skills

Bilingual English/Spanish

Customer service

Education

High school diploma or equivalent

Tools

Ticketing systems

Computers & mobile devices

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What Are Your Responsibilities

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage


• Preparing tickets, determining fares and routing to assure passenger's travel needs are met


• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication


• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer


• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

• High school graduate or equivalent certificate


• Minimum of 18 years old


• Excellent interpersonal skills with proficiency in English and Spanish


• Comfortable working with computers, mobile devices, and new technologies


• Physical ability to stand and walk for entire shift, as well lift and handle baggage


• Ability to travel to other countries for training purposes


• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday


• Legally authorized to work in Mexico without sponsorship


• Ability to meet the Company attendance standards and uniform and appearance standards


• Hold a valid passport and US Visa

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience


• Bachelor’s degree