Guest Support Analyst — In-Office (Mexico City)

Landing; Ciudad de México; On-site; MXN 168,000 - 201,000; Full time

Benefits offered by this job

Health insurance: major medical, plus

Dental and vision coverage

Grocery vouchers

Vacation: 12 days/year

Paid time off: 40 hours/year

Parking onsite

Travel perk: $750 USD/year

Growth opportunities

Job summary

Landing seeks a Customer Support Analyst to assist guests by phone, chat, and email from booking through departure in our Polanco office in Mexico City. You will coordinate move-ins/move-outs, escalate issues to Field Operations, and keep guests informed until resolutions are delivered.

You will work in English daily with US teams. Expect growth in hospitality and customer experience with a hands-on, non-scripted support culture.

Qualifications

• Fluent English (B2 to C1) required; resume in English.
• At least one year of customer service experience (call center, hotel, or support).
• Clear, friendly communication in writing and on calls.
• Strong follow-through; keep track of open issues until resolved.
• Strong organization; comfortable using multiple tools at once.
• Comfortable using a Mac, Google Drive, and Excel.

Responsibilities

• Answer guest calls, chats, and emails quickly and clearly.
• Coordinate move-ins and move-outs at Landing homes.
• Flag home issues to Field Operations and update guests until resolved.
• Create and assign tickets for proper follow-up.
• Maintain clear notes on guest conversations for team handovers.
• Help guests maximize their stay with knowledge of our homes and properties.

Skills

Fluent English

Customer service

Clear communication

Follow-through

Organization

Mac

Google Drive

Excel

Job description

Landing seeks a Customer Support Analyst to assist guests by phone, chat, and email from booking through departure in our Polanco office in Mexico City. You will coordinate move-ins/move-outs, escalate issues to Field Operations, and keep guests informed until resolutions are delivered.

You will work in English daily with US teams. Expect growth in hospitality and customer experience with a hands-on, non-scripted support culture.