Airline Travel Sales & Reservations Agent

Turkish Airlines; Ciudad de México; On-site; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Discounted travel for employees and‑de

Job summary

Turkish Airlines in Mexico City is seeking a Sales Agent to provide outstanding passenger services, handle reservations, ticket sales, and information at our Sales Office. You will ensure seamless coordination of passenger journeys and support agency operations.

The role requires a degree or high school graduation, 1+ year in aviation/tourism, strong English and local language skills, and willingness to work shifts including overnights.

Qualifications

• Bachelor's degree or high school graduation.
• Permanent residence permit in the respective country (the company does not provide or assist with work permits).
• Minimum of 1 year experience in civil aviation or tourism.
• The ability to thrive in high-pressure situations.
• Excellent command of English and proficiency in local language(s).
• Availability to work in shifts, including overnight shifts.
• A team player who can also work independently when needed.
• Ability to multitask effectively and handle multiple tasks simultaneously.
• Good knowledge and experience with a major Computer Reservations System (Troya or Quickres is a plus).
• Strong oral and written communication skills.
• Discounted travel for employees and eligible dependents.

Responsibilities

• With a warm and friendly demeanor, you will handle Reservation/Booking, Ticket Sales, Information, Agency Support and Agency Help Desk services.
• Your responsibilities will include calculating fares, arranging routes based on passenger requests, providing schedule and fare information, and ensuring seamless coordination throughout the passenger journey. You'll handle reservation/booking requests with efficiency and issue tickets for both domestic and international flights. Additionally, you'll handle processes such as Endorsement, Rerouting, and the return of tickets.
• To support effective management, you'll report and register operational income, cost, financing, and financial statistical information in relevant IT systems like SAP, ERP, and DOP.

Skills

Customer service

English proficiency

Multitasking

Teamwork

Communication

Shift work

Problem solving

Education

Bachelor's degree

High school diploma

Tools

Troya

Quickres

Job description

Turkish Airlines in Mexico City is seeking a Sales Agent to provide outstanding passenger services, handle reservations, ticket sales, and information at our Sales Office. You will ensure seamless coordination of passenger journeys and support agency operations.

The role requires a degree or high school graduation, 1+ year in aviation/tourism, strong English and local language skills, and willingness to work shifts including overnights.