Aftersales District Analyst

BYD MÉXICO; Ciudad de México; Sur place; MXN 279 000 - 390 600; Plein temps

Résumé du poste

Una empresa automotriz busca un Analista de Distrito de Posventa dinámico y analítico para unirse a su equipo. Esta posición es ideal para jóvenes profesionales con un máximo de 2 años de experiencia en la posventa automotriz. El candidato deberá analizar indicadores de rendimiento, visitar distribuidores, y apoyar en la elaboración de informes para mejorar el rendimiento del servicio y la satisfacción del cliente. Se valorarán habilidades de comunicación y dominio de Excel.

Qualifications

• Licenciatura en un campo relacionado.
• Hasta 2 años de experiencia en análisis de posventa automotriz.
• Fuertes habilidades analíticas con mentalidad orientada a datos.

Responsabilités

• Analizar indicadores de rendimiento de posventa en la región designada.
• Visitar y apoyar la red de distribuidores con seguimiento de rendimiento.
• Colaborar con áreas internas de posventa y otras áreas.

Connaissances

Habilidades analíticas

Mentalidad orientada a datos

Excel

Comunicación

Coordinación

Formation

Licenciatura en Ingeniería, Negocios, Automotriz, Industrial o campo relacionado

Outils

Power BI

Description du poste

In BYD we are looking for a dynamic and analytical Aftersales District Analyst to join our automotive aftersales team. This role is ideal for young professionals who want to grow their career in the automotive service and aftersales environment, working closely with dealers and internal teams to improve service performance, customer satisfaction, and operational efficiency.

IMPORTANT: This role is not relate with manufacture or design profiles. This position is aimed at junior to mid-level profiles.

Key Responsibilities

• Analyze aftersales performance indicators (service, parts, warranty, CSI/NPS) in the designated region.
• Visit and support the dealer network with performance tracking, reporting, and follow-up actions.
• Support in the elaboration of dashboards, reports, and insights to identify trends, gaps, and improvement opportunities.
• Collaborate with the different inner areas of Aftersales, Service, Parts, Warranty, and Training teams.
• Support the execution and monitoring of aftersales programs, campaigns, and initiatives.
• Track dealer compliance with processes, standards, and KPIs.

Requirements

• Bachelor’s degree in Engineering, Business, Automotive, Industrial or related field.
• 2 years Maximum of experience in: Automotive aftersales working directly in a dealer with service operations, warranty, parts, or service analysis.
• Strong analytical skills and data-driven mindset.
• Good command of Excel, Power BI or similar tools is a plus.
• Strong communication and coordination skills.

“At BYD Mexico, we promote equal employment opportunities and respect for diversity. All our job openings are open to talented individuals regardless of gender, age, origin, orientation, identity, or any other condition. Our hiring decisions are based on each person’s merits, competencies, and values, in strict compliance with Mexican legislation”