Automotive Experience & Process Audit Specialist

BYD MÉXICO; Ciudad de México; Presencial; MXN 167.400 - 279.000; Jornada completa

Descripción de la vacante

BYD MÉXICO is seeking an Audit Specialist focused on enhancing service quality and customer experiences across our dealership network. The role involves conducting audits, performing mystery shopping visits, and analyzing operational processes.

The ideal candidate is a recent graduate with strong analytical skills, proficiency in English, and a customer-oriented mindset. Join us to contribute to excellence in automotive service and operations.

Formación

• Strong analytical and critical thinking skills.
• Intermediate Excel and data analysis capabilities.
• Excellent communication and presentation skills.

Responsabilidades

• Conduct mystery shopping visits to BYD dealerships.
• Evaluate service quality and customer experience.
• Prepare reports and present audit findings.
• Follow up on detected issues and verify implementation.

Conocimientos

Analytical skills

Critical thinking

Intermediate Excel capabilities

Communication skills

Presentation skills

Attention to detail

Organization skills

Problem-solving mindset

Teamwork and collaboration

Proactive attitude

Customer-oriented mindset

Advanced English proficiency

Educación

Recent graduate in Automotive Engineering, Mechanical Engineering, Marketing, Business Administration, or International Business

Descripción del empleo

BYD MÉXICO is seeking an Audit Specialist focused on enhancing service quality and customer experiences across our dealership network. The role involves conducting audits, performing mystery shopping visits, and analyzing operational processes.

The ideal candidate is a recent graduate with strong analytical skills, proficiency in English, and a customer-oriented mindset. Join us to contribute to excellence in automotive service and operations.