Customer Experience & Order Excellence Specialist

Guardian Glass; Santiago de Querétaro; On-site; MXN 350,000 - 550,000; Full time

Job summary

Guardian Glass in El Marqués, Querétaro, seeks a Customer Experience Specialist to manage orders, support requests, and serve as the link between customers and internal teams. You will help improve service, collaborate across Sales, Supply Chain, and Operations, and drive value through excellent customer experience.

The role emphasizes relationship building, problem solving, and data-driven improvements, with strong English skills and a focus on fast-paced execution.

Qualifications

• Bachelor's degree completed or in progress in a related field.
• Advanced English proficiency.
• Strong communication and interpersonal skills.
• Customer-focused mindset and ability to manage multiple priorities.
• Experience with ERP/CRM and data reporting is a plus.

Responsibilities

• Process and manage customer orders through portals and channels.
• Ensure orders are entered, monitored, and delivered per forecasts.
• Respond to inquiries and coordinate order changes.
• Build relationships and deliver high service levels.
• Monitor customer experience and performance metrics.
• Support monthly sales plan execution via order management.
• Analyze data to identify service improvement opportunities.
• Collaborate with internal teams to resolve issues.
• Assist process improvement initiatives and best-practice adoption.
• Leverage market practices to improve customer experience and business performance.

Skills

Advanced English

Communication

Interpersonal skills

Customer-focused mindset

Multitasking

Organizational skills

Problem solving

Education

Bachelor's degree in Business/Trade/Supply Chain/Engineering/Marketing or related field

Tools

Salesforce

Power BI

M3 ERP

Job description

Guardian Glass in El Marqués, Querétaro, seeks a Customer Experience Specialist to manage orders, support requests, and serve as the link between customers and internal teams. You will help improve service, collaborate across Sales, Supply Chain, and Operations, and drive value through excellent customer experience.

The role emphasizes relationship building, problem solving, and data-driven improvements, with strong English skills and a focus on fast-paced execution.