Customer Service & Order Excellence Specialist

Freudenberg; Santiago de Querétaro; Sur place; MXN 420 000 - 660 000; Plein temps

Résumé du poste

Freudenberg in Querétaro is seeking a dedicated professional to manage customer orders from validation to delivery, serving as the main contact for customers and coordinating with production. The role also involves supporting data integrity and process improvement initiatives to enhance service levels and efficiency.

The ideal candidate will have a Bachelor’s degree or higher, industry experience, and proficiency in English.

Qualifications

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
• Specified Years of Industry-relevant professional experience
• Relevant certifications, system experience, and training
• Professional-Level English language skills preferred

Responsabilités

• Conducts order validations and entries
• Confirms customer order receipt, creation, and delivery
• Monitor and tracks order statuses and manages claim cases and returns
• Provides clear and consistent communication between and with customers and internal production
• Serves as the primary contact for customers, including cases of issues or escalation
• Supports transfer projects and process improvement initiatives
• Handles routine maintenance of the Master Data System

Connaissances

Professional-Level English

Formation

Bachelor’s Degree in Relevant Field

Outils

Master Data System

Description du poste

Freudenberg in Querétaro is seeking a dedicated professional to manage customer orders from validation to delivery, serving as the main contact for customers and coordinating with production. The role also involves supporting data integrity and process improvement initiatives to enhance service levels and efficiency.

The ideal candidate will have a Bachelor’s degree or higher, industry experience, and proficiency in English.