Admin Operations Specialist - Account Setup & Maintenance

Citigroup Inc.; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citi is seeking an Ops Support Specialist 3 in Mexico City to provide day-to-day operations support, from documentation and record maintenance to account handling and risk-aware decision-making. The role liaises with relationship managers, project managers, custodians and clients to ensure accurate processes and compliant operations.

The candidate should have at least 1 year of administrative experience, strong Excel and Office skills, and the ability to work collaboratively in a fast-paced

Qualifications

• 1 year of relevant experience
• Proficient computer and typing skills
• Ability to adapt to new technology quickly
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with others to complete assigned tasks

Responsibilities

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
• Identify process gaps requiring escalation, offering potential solutions
• Assist with inventory management and workflow needs as dictated through risk priority and service level
• Support a range of products and services
• Analyze problems and formulate solutions through research and investigation
• Navigate, test and execute moderately complex databases, spreadsheets, and systems
• Ensure accurate and timely account handling
• Assist in activities that help reduce organizational impact and/or loss
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding CitiGroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Typing

Proficient computers

Adapt to new technology

Clear written/verbal communication

Teamwork

Education

High School diploma

Tools

Excel

Job description

Citi is seeking an Ops Support Specialist 3 in Mexico City to provide day-to-day operations support, from documentation and record maintenance to account handling and risk-aware decision-making. The role liaises with relationship managers, project managers, custodians and clients to ensure accurate processes and compliant operations.

The candidate should have at least 1 year of administrative experience, strong Excel and Office skills, and the ability to work collaboratively in a fast-paced