Ops Support Specialist: Account Setup & Data Entry

Citigroup Inc.; Ciudad de México; On-site; MXN 201,000 - 290,000; Full time

Job summary

Citigroup Inc. in Mexico City is seeking an Ops Support Specialist 3 to provide day-to-day operations support across documentation, accounts and records management.

You will liaise with relationship managers, project managers, custodians and clients to ensure process alignment with Citi's operations framework. The role emphasizes accurate data capture, risk awareness, and the ability to adapt to new technologies while maintaining clear written and verbal communication with internal teams and

Qualifications

• 1 year of relevant experience.
• Proficient computer and typing skills.
• Ability to adapt to new technology quickly and seamlessly.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to work with others to complete assigned tasks.

Responsibilities

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments.
• Identify process gaps requiring escalation, offering potential solutions.
• Assist with inventory management and workflow needs as dictated through risk priority and service level.
• Support a range of products and services.
• Analyze problems and formulate solutions through research and investigation.
• Navigate, test and execute moderately complex databases, spreadsheets, and systems.
• Ensure accurate and timely account handling.
• Assist in activities that help reduce organizational impact and/or loss.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills

1 year of relevant experience

Proficient computer and typing skills

Ability to adapt to new technology

Clear written and verbal communication

Team collaboration

Education

High School diploma or equivalent

Tools

Excel

Job description

Citigroup Inc. in Mexico City is seeking an Ops Support Specialist 3 to provide day-to-day operations support across documentation, accounts and records management.

You will liaise with relationship managers, project managers, custodians and clients to ensure process alignment with Citi's operations framework. The role emphasizes accurate data capture, risk awareness, and the ability to adapt to new technologies while maintaining clear written and verbal communication with internal teams and