Account Operations Support Specialist

Banamex; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Citi in Mexico is seeking an entry‑level Ops Support Specialist 3 to provide day‑to‑day operations support. You will document processes, maintain records, open accounts in coordination with the Core Team, and serve as liaison among staff, managers, custodians, and clients.

The role emphasizes risk awareness, adherence to policies, and accuracy in data handling, with opportunities to grow within the Operations - Core group.

Qualifications

• 1 year of relevant experience.
• Proficient computer and typing skills.
• Ability to adapt to new technology quickly.
• Clear and concise written and verbal communication.
• Ability to work with others to complete tasks.

Responsibilities

• Document processes accurately and follow procedures.
• Identify gaps and escalate with solutions.
• Assist with inventory management and workflow needs.
• Support a range of products and services.
• Analyze problems and formulate solutions.
• Navigate and use moderately complex databases and systems.
• Ensure accurate and timely account handling.
• Assist in risk and control activities with compliance.

Skills

Proficient computer skills

Typing skills

Adapt to technology

Communication skills

Teamwork

Education

High School diploma or equivalent

Tools

Excel

Job description

Citi in Mexico is seeking an entry‑level Ops Support Specialist 3 to provide day‑to‑day operations support. You will document processes, maintain records, open accounts in coordination with the Core Team, and serve as liaison among staff, managers, custodians, and clients.

The role emphasizes risk awareness, adherence to policies, and accuracy in data handling, with opportunities to grow within the Operations - Core group.