Especialista de Operaciones: Captura de Cuentas

Citigroup; Ciudad de México; On-site; MXN 240,000 - 320,000; Full time

Job summary

Citigroup is seeking an Ops Support Specialist 3 for Mexico City. This entry-level role provides day-to-day operations support, maintains records, and assists with account openings in coordination with the Core Team.

You will act as a liaison among operations staff, relationship managers, project managers, custodians, and clients. You will document processes, escalate gaps with practical solutions, manage inventories, and support a range of Citi products and services.

Qualifications

• 1 year of relevant experience.
• Proficient computer and typing skills.
• Ability to adapt to new technology quickly.
• Strong written and verbal communication.
• Ability to collaborate with others to complete tasks.

Responsibilities

• Document processes accurately and follow procedures.
• Identify gaps and escalate with solutions.
• Assist with inventory management and workflow needs.
• Support a range of products and services.
• Analyze problems and research for solutions.
• Navigate and test moderately complex databases and systems.
• Ensure accurate and timely account handling.
• Assist in activities to reduce organizational impact or loss.
• Support compliance with laws, rules, and regulations.

Skills

Proficient computer and typing skills

Adapt to new technology quickly

Clear written and verbal communication

Team collaboration

Education

High School diploma or equivalent

Tools

Excel (intermediate)

Job description

Citigroup is seeking an Ops Support Specialist 3 for Mexico City. This entry-level role provides day-to-day operations support, maintains records, and assists with account openings in coordination with the Core Team.

You will act as a liaison among operations staff, relationship managers, project managers, custodians, and clients. You will document processes, escalate gaps with practical solutions, manage inventories, and support a range of Citi products and services.