Líder Sénior de Operaciones y Soporte

Citigroup

Ciudad de México

Vor Ort

MXN 600.000 - 900.000

Vollzeit

Vor 2 Tagen

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Zusammenfassung

Citigroup is seeking an Ops Sup Sr. Supervisor in Mexico City to lead a small Operations Support team, ensuring seamless service delivery in alignment with Citi's operations framework.

The role involves mentoring staff, conducting training, and driving process improvements while upholding risk and regulatory standards. The position requires supervisory experience, strong communication, and proficiency with Microsoft Office, with a focus on delivering high-quality client experiences and

Qualifikationen

2-5 years of related business experience, including at least one year in a supervisory role.
Proactive leadership and motivational skills.
Proven organization and time management skills.
Demonstrated problem-solving and decision-making abilities.
Clear and concise written and verbal communication skills.

Aufgaben

Lead and mentor a small Operation Support team (up to 10), delegating daily tasks and suggesting improved procedures.
Conduct training, monitor quality and quantity of work, and provide performance feedback.
Analyze operations information and make evaluative judgments to solve problems.
Identify and resolve routine problems and operational issues within established procedures.
Identify staffing needs to ensure adequate coverage; back up for the manager when needed.

Kenntnisse

Supervisory experience

Leadership

Problem-solving

Communication skills

Microsoft Office

Ausbildung

Bachelor's degree

Tools