Accounts Onboarding & Admin Support Specialist

Citigroup; Ciudad de México; In loco; MXN 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

The Ops Support Specialist 3 at Citi is an entry-level role focusing on day-to-day operational support, including documentation, account maintenance, and coordination with the Core Operations team. The role acts as a liaison among operations staff, relationship managers, project managers, custodians, and clients to ensure smooth service delivery.

Responsibilities include documenting processes, identifying gaps, supporting inventory and workflow needs, and assisting with a range of products and

Competenze

• 1 year of relevant experience.
• Proficient computer and typing skills.
• Ability to adapt to new technologies quickly.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to work with others to complete assigned tasks.

Mansioni

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments.
• Identify process gaps requiring escalation, offering potential solutions.
• Assist with inventory management and workflow needs as dictated through risk priority and service level.
• Support a range of products and services.
• Analyze problems and formulate solutions through research and investigation.
• Navigate, test and execute moderately complex databases, spreadsheets, and systems.
• Ensure accurate and timely account handling.
• Assist in activities that help reduce organizational impact and/or loss.
• Appropriately assess risk when business decisions are made, demonstrating consideration for Citi's reputation and safeguarding clients and assets.

Conoscenze

Proficient computer skills

Typing skills

Adapt to new technology

Written and verbal communication

Teamwork

Formazione

High School diploma or equivalent

Strumenti

Microsoft Office

Excel basics

Descrizione del lavoro

The Ops Support Specialist 3 at Citi is an entry-level role focusing on day-to-day operational support, including documentation, account maintenance, and coordination with the Core Operations team. The role acts as a liaison among operations staff, relationship managers, project managers, custodians, and clients to ensure smooth service delivery.

Responsibilities include documenting processes, identifying gaps, supporting inventory and workflow needs, and assisting with a range of products and