Abl - Service Desk Analyst

The Big Job Site; Aguascalientes; Presencial; MXN 120.000 - 160.000; Jornada completa

Descripción de la vacante

The Big Job Site is seeking a Service Desk Analyst in Aguascalientes to provide first-line and second-line technical support for users on hardware, software, and IT services. This onsite role requires clear communication in a global IT environment where many contacts are English-speaking.

You will handle Remedy ITSM tickets, assist with asset management, and ensure timely resolution. Willingness to work shifts during office hours and occasional after-hours support is expected.

Formación

• Provides technical support to users for troubleshooting issues.
• Onsite Hand/Eyes support contact for Group IT.
• 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)

Responsabilidades

• 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)
• Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)

Conocimientos

Helpdesk

Troubleshooting

English

Herramientas

Remedy ITSM

MS Office

Mac OS

Descripción del empleo

Posición: ABL - Service Desk Analyst Reclutador: Daniela Gaviño. Ubicación de la posición: Aguascalientes Modalidad de trabajo: Presencial. Industria – Sector: Global.

Tus Funciones

• Provides technical support to users for troubleshooting issues and answering questions.
• Onsite Hand/Eyes support contact for Group IT.
• As Group IT is a global organization, many of these contacts are in English both spoken and written.
• 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)
• Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)
• REMEDY (ITSM) call registration or other ticket registration system
• H/W break fix and maintenance
• Paperwork for asset & finance management
• PC preparations (W'10 incl. MS Office build, configuration) and startup training (provisioning) to new users
• PC and PC supply provisioning
• Willing to work in shifts during regular office opening hours
• Willing to work outside office opening hours by occasion
• Willing to travel to other office locations
• Apple Mac OS knowledge is a plus

Conocimientos y experiencia necesaria:

Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written.

Habilidades:

• Trabajo bajo presión
• Calidad en el trabajo y orientado a resultados