Global IT Service Desk Analyst - Onsite Support & Mac OS

The Big Job Site; Aguascalientes; Presencial; MXN 120.000 - 160.000; Jornada completa

Descripción de la vacante

The Big Job Site is seeking a Service Desk Analyst in Aguascalientes to provide first-line and second-line technical support for users on hardware, software, and IT services. This onsite role requires clear communication in a global IT environment where many contacts are English-speaking.

You will handle Remedy ITSM tickets, assist with asset management, and ensure timely resolution. Willingness to work shifts during office hours and occasional after-hours support is expected.

Formación

• Provides technical support to users for troubleshooting issues.
• Onsite Hand/Eyes support contact for Group IT.
• 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)

Responsabilidades

• 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)
• Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
• Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc.)

Conocimientos

Helpdesk

Troubleshooting

English

Herramientas

Remedy ITSM

MS Office

Mac OS

Descripción del empleo

The Big Job Site is seeking a Service Desk Analyst in Aguascalientes to provide first-line and second-line technical support for users on hardware, software, and IT services. This onsite role requires clear communication in a global IT environment where many contacts are English-speaking.

You will handle Remedy ITSM tickets, assist with asset management, and ensure timely resolution. Willingness to work shifts during office hours and occasional after-hours support is expected.