24x7 Healthcare IT Security Support Engineer (L2)

GlobalLogic; Región Centro; Presencial; MXN 335.000 - 502.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Family medical insurance

Bonuses

Referral bonuses

English classes

Travel opportunities

Flexible schedules

Descripción de la vacante

GlobalLogic, a healthcare IT security company, seeks a Customer Support Engineer to join our team in Mexico. You will provide technical support across the full product life cycle, diagnose complex software issues in networked and virtualized environments, and help resolve customer configurations while reporting product flaws to engineering.

You will communicate clearly, manage high-severity security cases, and support Windows/Linux access, AD/LDAP in privileged contexts, and cloud access

Formación

• Excellent verbal and written English
• Experience supporting secure remote access technologies
• Experience handling high-severity security cases
• Familiarity with PKI, TLS and certificate-based authentication
• Knowledge of Windows Server and/or Linux admin access
• Knowledge of Active Directory/LDAP in privileged access contexts
• Exposure to cloud infrastructure access (AWS, Azure, GCP)

Responsabilidades

• Provide technical support covering the full life cycle of client products to external customers and partners
• Diagnose and debug technically complex software in networked and virtualized environments
• Isolate and resolve problems in customer configurations and deployments; report product flaws to engineering
• Explain complex technical issues clearly and professionally to customers
• Communicate effectively to maintain positive relationships with customers and colleagues
• Work in a distributed environment with a proactive, problem-solving mindset

Conocimientos

Customer communication

Remote access support

Network fundamentals

Security incident handling

24x7 shift readiness

PKI/TLS familiarity

Windows/Linux access support

Active Directory/LDAP

Cloud access (AWS/Azure/GCP)

Descripción del empleo

GlobalLogic, a healthcare IT security company, seeks a Customer Support Engineer to join our team in Mexico. You will provide technical support across the full product life cycle, diagnose complex software issues in networked and virtualized environments, and help resolve customer configurations while reporting product flaws to engineering.

You will communicate clearly, manage high-severity security cases, and support Windows/Linux access, AD/LDAP in privileged contexts, and cloud access