L2 Support Specialist

NTT DATA, Inc.; Región Centro; Presencial; MXN 300.000 - 450.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking an L2 Support Specialist in Guadalajara, Mexico to resolve L2 issues with detailed analysis and participate in code fixes and testing where required.

The role requires Unix, SQL and scripting knowledge, plus experience in Java development and application support. You will work on product servers and clients on cutting-edge platforms and contribute to delivery improvements.

Formación

• 3+ years of relevant experience in application maintenance and support.
• Unix, SQL and knowledge of other scripting languages.
• Knowledge of programming language – preferably Java.

Responsabilidades

• Actively provide support for resolution of L2 issues with detailed analysis.
• Help in code fixes and rigorous testing where required.
• Work on supporting Product servers and clients on cutting-edge platforms.
• Contribute to continuous improvement and continuous delivery.
• Enhance the performance of the applications.
• Collaborate effectively with team members.
• Provide technical feedback and support to Development teams.
• Perform detailed RCA of production issues and implement corrective actions.
• Demonstrate collaboration and communication in a global environment.

Conocimientos

Unix

SQL

Scripting languages

Java development

Issue resolution

Descripción del empleo

We are currently seeking a L2 Support Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Actively provide support for resolution of L2 issues with detailed analysis. Also help in code fixes and rigorous testing where required

Good knowledge of Unix, SQL and scriptng languages

Experience in Java development and application support.

Work on supporting Product servers and clients on cutting-edge platforms.

Contribute to our continuous improvement and continuous delivery

Continually focus on enhancing the performance of the applications

Work effectively in collaboration with other team members

Provide technical feedback and support to Development teams

Perform detailed RCA of issues in production, and implement corrective actions

Validated collaboration and communication skills, being able to lead in a global environment

Basic Qualifications

3+ years of relevant experience in application Maintenance and Support.

Unix, SQL and knowledge of other scripting languages

Knowledge of programming language – preferably Java

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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