Implementation Engineer

GlobalLogic; Región Centro; Presencial; MXN 462.363 - 647.308; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work schedules

Competitive salaries

Family medical insurance

Annual performance bonuses

Professional certifications

Descripción de la vacante

A leading digital engineering firm in Guadalajara is seeking an Implementation Engineer to oversee technical projects and manage customer communications. The ideal candidate will have over 4 years of experience in technical support, strong knowledge of Linux and SQL, and excellent communication skills. This role offers a collaborative work environment, professional development opportunities, and competitive benefits.

Formación

• 4+ years of experience in technical support, operations, or a similar role within the software industry.
• 4+ years of experience with SecureLink and enterprise products or comparable technology.
• Understanding of system, application, and network architectures and best practices.

Responsabilidades

• Oversee and execute complex technical projects.
• Configure and deliver servers for implementations.
• Communicate directly with customers to scope and resolve requests.

Conocimientos

Technical support

Operations

Linux

SQL

Bash scripting

Python

Customer service

Excellent communication

Descripción del empleo

The Implementation Engineer is responsible for overseeing the delivery of complex technical services to customers, managing processes, maintaining customer communication, and executing technical services.

Responsibilities

• Oversee and execute complex technical projects to establish or bolster the company’s position within the customer base.
• Configure and deliver servers for implementations and migrations.
• Set up HA & DR redundancy configurations and deliveries.
• Configure sandboxes and make database changes.
• Collaborate with Customer Success and Project Management to ensure SLAs are met for scheduling and delivering customer events.
• Maintain cohesive records of changes made to customer environments.
• Maintain server setup guides and other process documentation for technical activities.
• Communicate directly with customers to scope and resolve requests.

Qualifications

• 4+ years of experience in technical support, operations, or a similar role within the software industry.
• 4+ years of experience with technical aspects of SecureLink and SecureLink enterprise products or comparable technology.
• 4+ years of experience with Linux, SQL; experience with Bash Scripting and/or Python is preferred.
• Understanding of system, application, and network architectures and best practices.
• Experience in case management and resolution.
• Knowledge of customer service best practices.
• Excellent verbal and written communication skills.

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules. We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

Location: Guadalajara, Jalisco, Mexico