Customer Success Manager (CSM-Intermediate)

Simpl!t ME; Gouvernement Hawalli; On-site; KWD 18,567 - 29,398; Full time

Benefits offered by this job

Vacation, Sick, and Holiday paid leave

Pre-tax commuter benefits

Brand-name product discounts

Sponsored events

Sport activity reimbursement

Coffee and snacks provided

Job summary

Simpl!t ME is seeking a Customer Success Manager (CSM-Intermediate) to drive retention and expansion by selling management software and ensuring customer satisfaction. The role targets clients from small proprietorships to large enterprises in the MENA or APAC region, with monthly targets to meet.

The position emphasizes proactive problem-solving, collaboration with consultants, and ongoing learning across diverse industries.

Qualifications

• Bachelor degree, or higher.
• Strong knowledge in IT industries.

Responsibilities

• Achieve monthly targets.
• MENA or APAC region focus.
• Drive customer satisfaction and retention.

Skills

Strong IT industry knowledge

Customer-centric mindset

Education

Bachelor degree or higher

Job description

Customer Success Manager (CSM-Intermediate)

A sales job for smart people who care about customer\'s satisfaction, and like software. Your primary goal is to achieve sales target by driving up customer retention and expansion. The clients this team handles can be as small as a proprietorship or thousands of employees.

Responsibilities

Achieve monthly targets

MENA or APAC region

Customer Satisfaction

Must Have

Bachelor degree, or higher

Strong knowledge in IT industries

Nice to Have

Maintain customer relationship

A lot to learn

Master the product/problem solver

Deal with various industries

What\'s great in the job?

• The main sales driver is your ability to problems, and satisfy customers
• You sell management software to directors of SMBs: interesting projects and people
• Direct coordination with functional consultants for qualification and follow ups

PTOs

Vacation, Sick, and Holiday paid leaves

Save on commute

Pre-tax commuter benefits (parking and transit)

Discount Programs

Brand-name product and services in categories like travel, electronics, health, fitness, cellular, and more

Only a couple blocs from BART, Caltrain, Highway 101, carpool pickup, and Bay Bridge.

Sponsored Events

Tuesday Dinners, Monthly Lunch Mixers, Monthly Happy Hour, Annual day event

Sport Activity

Play any sport with colleagues and the bill is covered

Eat & Drink

Peet\'s and Philz coffee provided all day to order and pantry snacks