Customer Functional Support Agent

Simpl!t ME; Gouvernement Hawalli; On-site; KWD 6,000 - 9,000; Full time

Benefits offered by this job

PTOs

Pre-tax commuter benefits

Discount programs

Sponsored events

Sport activities

Eat & Drink

Job summary

Simpl!t ME is seeking an investigative and empathetic support specialist with strong communication skills to help customers understand our business software. You will work with clients across the MENA/APAC regions, becoming a subject matter expert on our applications and delivering solutions that enable their success.

You will document client needs, assist with product adoption, and collaborate with developers, project managers, and sales.

Qualifications

• Bachelor's degree or higher preferred or aligned experience with business/software.
• Affinity with software that handles business functions (CRM, Accounting, Inventory, POS, etc.).
• Ability to learn quickly.

Responsibilities

• Become a subject matter expert on all features and functions within the provided software.
• Provide expertise to clients seeking to use our applications effectively.
• Document clients' needs, problems, interventions and interactions, escalate technical issues to our development team.
• Boost customer satisfaction and productivity through a gamified system that gives you periodic updates on your work vs. teammates.
• Territory: MENA or APAC.
• Become an expert on the product and pursue internal certification.
• Great reaction speed to tickets and quality responses that help clients achieve business success.
• Tickets from different time zones.

Skills

Empathy

Communication

Problem solving

Learning agility

Customer service

Education

Bachelor's degree

Master's degree

Job description

We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them. For people with strong problem-solving skills and who love providing excellent customer service for companies that use our products & services. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Simplit's success.

Responsibilities

• Become a subject matter expert on all of the features and functions within software applications provided.
• Provide expertise to clients seeking to use our provided applications effectively.
• Document clients' needs, problems, interventions and interactions, escalate technical issues to our development team.
• Boost customer satisfaction and productivity through a gamified system that gives you periodic updates on your work vs. your teammates.
• Territory: MENA or APAC.
• A lot to learn about an increasingly important technology.
• Become an expert on the product! Certification available internally.
• Great reaction speed to tickets and quality responses that help clients achieve business success.
• Tickets from different time zones.

Must Have

• Bachelor's degree or higher is preferred or aligned experience with business and/or software.
• Affinity with software that handles functions of business, such as CRM, Accounting, Inventory, POS, and other varieties of software that our platform provides.
• Ability to learn quickly.

Nice to Have

• Arabic is a plus.
• Master degree is a plus.

What’s great in the job?

• Learn about business solutions such as: CRM, MRP, Accounting, Inventory Management, Project Management, and more apps.
• High degree of autonomy.
• Work in a small team and be the driving force for change at a growing company.
• Direct access and collaboration with an interdisciplinary team of developers’ consultants, project managers, and salespeople.

PTOs

Vacation, Sick, and Holiday paid leaves

Save on commute

Pre-tax commuter benefits (parking and transit)

Discount Programs

Brand-name products and services in categories like travel, electronics, health, fitness, cellular, and more

Sponsored Events

Tuesday Dinners, Monthly Lunch Mixers, Monthly Happy Hour, and an Annual day event

Sport Activity

Play any sport with colleagues and the bill is covered

Eat & Drink

Peet’s and Philz coffee provided all day to order and pantry snacks