Work in Portugal - Customer Support Representative (Italian Market)!

FH Collective Academy; Napoli; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Meal & transport allowance

Welcome bonus

Job summary

FH Collective Academy in Lisbon is seeking a Customer Support Representative for the Italian Market. The role focuses on delivering world-class support to Italian-speaking customers in the home appliances sector, including handling calls, emails, and chats, and guiding users through product use and warranty processes.

The successful candidate will communicate effectively in Italian (C1-C2) and English (B2+), show empathy, and be ready for an on-site position in Lisbon.

Qualifications

• Must be fluent in Italian (C1-C2) and proficient in English (B2+).
• Customer service experience is a plus.
• Excellent communication and empathy skills are required.
• Willingness to work on-site in Lisbon, Portugal.

Responsibilities

• Support Italian-speaking customers via phone, email & chat.
• Assist with product use, troubleshooting & warranty queries.
• Collaborate with internal teams for complex cases.
• Stay up to date with new products and company updates.

Skills

Italian (C1-C2)

English (B2+)

Customer service

Empathy

Job description

Work in Portugal - Customer Support Representative (Italian Market)!

Naples, Metropolitan City of Naples, Italy Customer Support

Job Openings Work in Portugal - Customer Support Representative (Italian Market)!

About the job Work in Portugal - Customer Support Representative (Italian Market)!

Dreaming of a fresh start in sunny Portugal?

Join our team in Lisbon as a Customer Support Specialist Italian Market and turn that dream into reality!

We're looking for passionate, Italian-speaking professionals ready to provide world-class support in the home appliances industry. If you’re all about helping customers, solving problems, and delivering a 5 experience this could be your next adventure!

What Youll Do:

• Support Italian-speaking customers via phone, email & chat
• Assist with product use, troubleshooting & warranty queries
• Collaborate with internal teams for complex cases
• Stay up to date with new products & company updates

What Were Looking For:

• Fluent in Italian (C1C2) & good English (B2+)
• Excellent communication & empathy skills
• Customer service experience is a plus
• Ready for an on-site role in beautiful Lisbon

What Youll Get:

• 1,000/month base (×14 months) + 100 performance bonus (×12 months)
• 2,000 welcome bonus
• Relocation package: flight reimbursement + accommodation (only 280/month, all included!)
• Health insurance (free after 6 months)
• Meal & transport allowance
• Career growth & continuous training

Because it’s not just a place to work its a lifestyle. Enjoy a vibrant city, great weather, and a supportive international community while growing your career with a global leader in home appliances.

Ready to start your new chapter in Portugal?