Work in Portugal - Customer Support Representative (Italian Market)!

FH Collective Academy; Milano; On-site; EUR 17,000 - 19,000; Full time

Benefits offered by this job

Relocation package

Welcome bonus

Health insurance

Meal and transport allowance

Career growth & training

Job summary

FH Collective Academy is seeking an Italian-speaking Customer Support Specialist to join our Lisbon team. You will assist Italian customers via phone, email and chat, resolve product questions, and collaborate with internal teams to deliver a smooth customer experience.

The role is on-site in Lisbon. Fluent Italian (C1-C2) and good English (B2+) are required, along with empathy and strong communication. We offer relocation support, a welcome bonus, and health coverage.

Qualifications

• Italian language at C1-C2 level and English at B2+.
• Excellent communication and empathy.
• Customer service experience is a plus.
• Willingness for an on-site role in Lisbon

Responsibilities

• Support Italian-speaking customers via phone, email & chat.
• Assist with product use, troubleshooting & warranty queries.
• Collaborate with internal teams for complex cases.
• Stay up to date with new products & company updates.

Skills

Italian fluency

English proficiency

Communication skills

Empathy

Customer service experience

Job description

Work in Portugal - Customer Support Representative (Italian Market)!

Job Openings Work in Portugal - Customer Support Representative (Italian Market)!

About the job Work in Portugal - Customer Support Representative (Italian Market)!

Dreaming of a fresh start in sunny Portugal?

Join our team in Lisbon as a Customer Support Specialist Italian Market and turn that dream into reality!

Were looking for passionate, Italian-speaking professionals ready to provide world-class support in the home appliances industry.
If youre all about helping customers, solving problems, and delivering a 5 experience this could be your next adventure!

What Youll Do:

• Support Italian-speaking customers via phone, email & chat
• Assist with product use, troubleshooting & warranty queries
• Collaborate with internal teams for complex cases
• Stay up to date with new products & company updates

What Were Looking For:

• Fluent in Italian (C1C2) & good English (B2+)
• Excellent communication & empathy skills
• Customer service experience is a plus
• Ready for an on-site role in beautiful Lisbon

What Youll Get:

• 1,000/month base (×14 months) + 100 performance bonus (×12 months)
• 2,000 welcome bonus
• Relocation package: flight reimbursement + accommodation (only 280/month, all included!)
• Health insurance (free after 6 months)
• Meal & transport allowance
• Career growth & continuous training

Because its not just a place to work its a lifestyle.
Enjoy a vibrant city, great weather, and a supportive international community while growing your career with a global leader in home appliances.

Ready to start your new chapter in Portugal?

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