Warranty Specialist (M/F/D/X) - Italy

MG Motor Italia; Milano; On-site; EUR 30,000 - 50,000; Full time

Job summary

Un'azienda innovativa nel settore automobilistico sta cercando un Specialista in Garanzia altamente motivato. Questo ruolo è cruciale per mantenere un collegamento solido tra la rete di officine e la sede centrale. Il candidato ideale avrà una profonda comprensione dell'industria automobilistica e un forte impegno nel fornire un servizio clienti eccezionale. Le responsabilità includono l'analisi dei processi di garanzia, l'assistenza alla rete autorizzata e la creazione di report interni. Se sei una persona analitica e proattiva, questa è un'opportunità imperdibile per contribuire al successo di un marchio in crescita.

Qualifications

• Degree in relevant field required.
• Strong analytical and organisational skills needed.

Responsibilities

• Analyze warranty processes from dealerships.
• Assist network with warranty requests and audits.

Skills

Organisational Skills

Analytical Skills

Customer Service

English Proficiency

Proactivity

Education

First or Second Level Degree

Tools

Office Package

Warranty Portals

Job description

We are looking for a highly motivated and experienced Warranty Specialist to join the MG Italy after sales team. The role is essential to the balance of the work group and to creating a solid link between the workshop network and MG Italy.

The successful candidate will possess exceptional organisational and analytical skills, a deep understanding of the automotive industry and a passion for providing exceptional customer service.

Responsibilities:

• Analysis and verification of warranty processes entered by dealerships belonging to the official MG Italy network.
• Verification and approval of entered warranties (both from a technical and procedural point of view).
• Assistance to the authorised network for the entry and completion of warranty requests.
• Maintenance of the workshop network registry in MG warranty systems.
• Creation and delivery of training for the authorised network warranty personnel.
• Possible visits to the authorised network for the purpose of warranty audits and support for new dealers to start up after-sales services.
• Drafting of regular internal warranty reports to monitor the costs and performance of the dealerships.
• Drafting of regular warranty reports to the dealerships to improve the efficiency of their work.

Educational Background & Expertise:

• First or second level degree.
• High level of familiarity with the office package and aptitude for the use of spare parts and warranty portals.
• Excellent knowledge of written and spoken English.
• Analytical and proactive skills.
• Willingness to travel.

Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

General Business, Customer Service, and Other

Industries:

Motor Vehicle Manufacturing