Automotive Field Service Engineer (Flying Doctor)

MSX International; Roma; On-site; EUR 60,000 - 80,000; Full time

Job summary

MSX International is seeking an experienced automotive diagnostic specialist to support dealerships and repairers across Italy. The role combines on-site and remote diagnostics, with travel required to solve complex vehicle issues and ensure first-time-right repairs.

You will use wiTECH and DiagBOX to diagnose, flash, and parameterize systems, read wiring diagrams, and document findings for continuous improvement. A strong background in technical support and multi-site coaching is essential.

Qualifications

• Proven ability to fix complex electrical/electronic faults.
• Hands-on use of OEM diagnostic tools.
• Confidence reading wiring diagrams and technical documentation.
• Experience with workshops, engineering, or technical teams.

Responsibilities

• Support dealerships and repairers on-site and remotely.
• Diagnose and resolve complex electrical, electronic, and drivability faults.
• Use OEM tools for diagnostics, flashing, and parameterization.
• Identify root causes using wiring diagrams and technical documentation.
• Support both individual cases and wider technical issues across fleets.
• Create clear technical reports and case updates.
• Coach technicians and provide hands-on guidance.
• Feed recurring issues into continuous improvement.

Skills

Automotive diagnostics

Technical support

Field service

OEM tools

Wiring diagrams

Team collaboration

Tech coaching

Tools

wiTECH

DiagBOX

Job description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

The position requires the willingness to travel throughout Italy.

What you’ll do:

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

What you bring:

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Working proficiency in English required (written and spoken)

Additional information:

• Monthly work schedule: 3 weeks of travelling throughout Italy to solve complex vehicle issues and 1 week in the Rome office