Warranty Specialist

Iveco Group; Torino; On-site; EUR 40,000 - 55,000; Full time

Job summary

Iveco Group in Torino is seeking a Mechanical/Engineering professional to join the Central Quality Team and oversee warranty control across our product range. You will validate warranty claims and assess component replacement requests to ensure alignment with quality standards.

You will collaborate with Engineering, After Sales and Field Quality to drive improvements, analyze failure trends, and support continuous product quality within the automotive sector.

Qualifications

• Degree in Engineering (Mechanical, Automotive or similar).
• Strong analytical mindset and attention to detail.
• Basic knowledge of vehicle systems (powertrain, chassis, E/E).
• Good communication and teamwork skills.
• Experience or internship in automotive or commercial vehicles.
• Knowledge of diagnostic tools or warranty processes.

Responsibilities

• Review and assess warranty requests submitted by dealers
• Validate the technical consistency of component replacement requests
• Identify potential non-quality-related causes (e.g. misuse, diagnostic errors, maintenance issues)
• Collaborate with Engineering, After Sales, and Field Quality teams on complex cases
• Support failure trend analysis and continuous product improvement
• Ensure compliance with warranty policies and procedures

Skills

Analytical mindset

Vehicle systems knowledge

Communication skills

Teamwork

Education

Engineering degree (Mechanical/Automotive or similar)

Tools

Diagnostics tools

Job description

We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services.

Our diversified business portfolio, strong presence across the full range of commercial vehicles, complete powertrain offering, and focus on advanced sustainable solutions make us a global leader in the transport and commercial vehicle industries, serving customers around the world.

ABOUT THE ROLE:

Join our Central Quality Team and play a key role in ensuring product quality and warranty control across our business

You will support the assessment and validation of warranty claims, focusing on component replacement requests. Your goal will be to ensure that requests are technically justified and aligned with product quality standards and you will proactively help in the configuration of emerging field issue

Key responsibilities

• Review and assess warranty requests submitted by dealers
• Validate the technical consistency of component replacement requests
• Identify potential non-quality-related causes (e.g. misuse, diagnostic errors, maintenance issues)
• Collaborate with Engineering, After Sales, and Field Quality teams on complex cases
• Support failure trend analysis and continuous product improvement
• Ensure compliance with warranty policies and procedures

Your profile

• Degree in Engineering (Mechanical, Automotive or similar) or technical background
• Strong analytical mindset and attention to details
• Basic knowledge of vehicle systems (powertrain, chassis, E/E)
• Good communication and teamwork skills

Nice to have

• Experience or internship in automotive or commercial vehicles
• Knowledge of diagnostic tools or warranty processes