Automotive Warranty Pro: Claims & Diagnostics

MSX International; Roma; On-site; EUR 28,000 - 33,000; Full time

Job summary

MSX International in Rome is seeking a Warranty Specialist to review and assess warranty claims per company policies and procedures. You will evaluate claims, ensure correct allocations, and track responses in a database. Communicate with dealers and Brand Management to address evaluations and amendments.

The role requires knowledge of warranty terms, mechanical/electronic diagnostics, and strong interpersonal skills in Italian and English. Working hours are from 9:00 to 18:00, Monday to Friday.

Qualifications

• Knowledge of warranty terms and rules.
• Understanding of workshop processes.
• Proficiency in mechanical and electronic diagnostics.
• Familiarity with technical documentation.
• Strong interpersonal and communication skills.
• Effective collaboration across functions.
• Initiative, independence, and results orientation.
• Flexibility and problem-solving ability.
• Proficiency in Italian and English.

Responsibilities

• Manage day-to-day warranty claims and pre-approvals.
• Verify warranty policies and procedures application.
• Check claims integrity and correctness against Customer systems.
• Address claims control according to dealer behavior.
• Communicate with customers about cases in analysis.
• Provide KPI results reporting.

Skills

Warranty terms

Workshop processes

Diagnostics

Technical documentation

Interpersonal skills

Cross-functional collaboration

Initiative independence

Problem solving

Italian and English

Job description

MSX International in Rome is seeking a Warranty Specialist to review and assess warranty claims per company policies and procedures. You will evaluate claims, ensure correct allocations, and track responses in a database. Communicate with dealers and Brand Management to address evaluations and amendments.

The role requires knowledge of warranty terms, mechanical/electronic diagnostics, and strong interpersonal skills in Italian and English. Working hours are from 9:00 to 18:00, Monday to Friday.