Automotive Technical Diagnostic Engineer (50% office - 50% field)

MSX International; Cherasco; Sur place; EUR 35 000 - 38 000; Plein temps

Résumé du poste

MSX International is seeking an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point when others can’t fix it, helping reduce downtime and deliver first-time-right repairs.

Based in Cherasco, the role involves on-site and remote support across Italy, reading wiring diagrams, using OEM tools, and guiding technicians to resolve faults efficiently.

Qualifications

• Strong experience in automotive diagnostics, technical support, or workshop/field service.
• Proven ability to fix complex electrical/electronic faults.
• Hands-on use of OEM diagnostic tools.

Responsabilités

• Support dealerships and repairers on-site and remotely.
• Diagnose and resolve complex electrical, electronic, and drivability faults.
• Use OEM tools for diagnostics, flashing, and parameterization.
• Identify root causes using wiring diagrams and technical documentation.
• Support both individual cases and wider technical issues across fleets.
• Create clear technical reports and case updates.
• Coach technicians and provide hands-on guidance.
• Feed recurring issues into continuous improvement.

Connaissances

Automotive diagnostics

Technical support

Workshop or field service

Outils

wiTECH

DiagBOX

Description du poste

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues.

You’ll be the escalation point when others can’t fix it — helping reduce downtime and deliver first-time-right repairs.

What you’ll do:

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

What you bring:

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background

Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay
• Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language

• Working proficiency in Italian and English required (written and spoken)

Additional information:

• Work schedule: Cherasco-based position in our client’s office (when remote support is sufficient), travelling throughout Italy when in-person technical support is needed
• CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi
• RAL 35.000-38.000 EUR