Visitor Experience Facilitator

Civitta; Roma; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flexible shifts across weekdays and +2

First-aid, AED and fire-safetyTraining

Modern work environment

Friendly colleagues

Part-time options for students

Job summary

The Europa Experience Centre in Rome invites a Visitor Experience Facilitator to welcome visitors and guide them through the exhibition, cinema and interactive games. You will adapt explanations for school groups, families and tourists while ensuring a warm, informative and safe visit.

The role involves guiding events, handling multimedia equipment, and maintaining records of inquiries. A strong EU knowledge background, Italian fluency, and English at B2+ are essential.

Qualifications

• University degree or current studies in progress.
• Native Italian with English at least B2, supported by a certificate or past work.
• Good knowledge of EU institutions and powers, esp. Parliament and Commission.
• Confident with multimedia equipment and basic IT tools.
• Discretion, confidentiality and client‑oriented attitude.

Responsibilities

• Welcome visitors and guide them through security checks.
• Present exhibitions and cinema, adapting for groups and families.
• Answer questions about the EU, its institutions and current affairs.
• Run Role Play Game sessions for school groups, debrief participants.
• Host EU events and brief VIP guests; manage tablets/headphones.
• Keep logs of inquiries and incidents and assist events delivery.
• Handle and coordinate with safety and security procedures.

Skills

Italian (native)

English (B2+)

EU knowledge

Interpersonal skills

Proactive attitude

Education

University degree or ongoing studies

Tools

Excel

Word

Canva

CapCut

Job description

We are looking for a Visitor Experience Facilitator in Rome, Italy.

The Europa Experience Centre in Rome Italy, serves as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU's history, institutions, and role in shaping a common European future. Key attractions within the Centre include an interactive exhibition space equipped with multimedia stations, a cinema room that screens a film about Europe’s challenges and common future and also hosts workshops and events, and a Role Play Game. This game allows participants to simulate the roles of Members of the European Parliament (MEPs) in a hands-on learning experience.

You will:

• Welcome visitors and guide them through the security check;
• Present the exhibition and the 360° cinema, adapting your explanations to school groups, students, tourists and families;
• Answer visitors’ questions about the EU, its institutions and current affairs;
• Run Role Play Game sessions for school groups: brief participants, guide them through the game and lead the debrief;
• Welcome Members of the European Parliament and other high-level guests;
• Distribute and collect tablets and headphones;
• Support the delivery of events at the Centre;
• Keep a log of visitor inquiries and incidents.

Requirements:

• University degree or ongoing university studies;
• Languages: Italian at native level (C2) and English at minimum B2 level, proven by a certificate or relevant past experience. You may be asked to provide proof of your language levels;
• EU knowledge: good knowledge of the EU institutions and their powers, in particular:
• the European Parliament and its Members (MEPs)
• the European Commission and the Commissioners
• IT skills: confident use of Excel, Word, the internet, Canva, CapCut and social media tools. You must also be able to handle technical and interactive multimedia equipment and consult databases;
• Attitude: client-oriented, proactive, polite, diplomatic and tactful, with a professional appearance. You should enjoy working with people, especially young audiences;
• Conduct: discretion and confidentiality, respect for data protection rules, no contact with the media, and no acceptance of gratuities;
• Security clearance: you must successfully pass accreditation by the European Parliament’s security service before starting;
• Availability: flexibility to work shifts on weekdays, Saturdays and Sundays, plus occasional evening or early-morning events;
• Other languages, EU or non-EU (in particular French, German or Spanish) is an advantage;
• A valid first-aid certificate is an advantage;
• Experience with school groups, guiding, education or visitor services is an advantage;
• A completed degree and in-depth EU knowledge, with interest in taking on shift-coordination responsibilities is an advantage.

We offer:

• A role at an innovative venue dedicated to education and engagement with Europe;
• Full-time or part-time contracts. Part-time suits university students well, especially for weekends and events;
• Shifts within the Centre’s opening hours, plus 15 minutes before and after:
• Monday–Friday 9:00–19:00
• Saturday 10:00–18:00
• Sunday 14:00–18:00
• occasional evening or early-morning events
• First-aid, AED and fire-safety training before you start;
• A modern work environment and friendly colleagues.