Remote Travel Concierge

Sawmilldcllc; Firenze; Remote; EUR 36,000 - 56,000; Full time

Benefits offered by this job

Remote work

Travel perks

Mentorship & training

Team culture

Job summary

Florence, Metropolitan City of Florence, Italy is home to a fully remote Travel Consultant role with Sawmill D&C LLC. You will assist travelers from idea to return, delivering seamless, personalized support and expert guidance across bookings, updates, and documentation.

We seek candidates with strong communication, a love for travel, and the ability to adapt quickly to new booking tools. Expect mentorship, exclusive perks, and a culture centered on trust and memorable journeys.

Qualifications

• Strong written and verbal communication.
• Experience in customer service, ideally in travel.
• High attention to detail with strong organizational habits.
• Tech-savvy and quick to adapt to new systems.
• A genuine love for travel and helping others design journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

Skills

Communication skills

Customer service

Detail-oriented

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

Florence, Metropolitan City of Florence, Italy is home to a fully remote Travel Consultant role with Sawmill D&C LLC. You will assist travelers from idea to return, delivering seamless, personalized support and expert guidance across bookings, updates, and documentation.

We seek candidates with strong communication, a love for travel, and the ability to adapt quickly to new booking tools. Expect mentorship, exclusive perks, and a culture centered on trust and memorable journeys.