Remote Travel Concierge & Support Specialist
Sawmilldcllc
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Benefits offered by this job
Job summary
Florence, Italy-based Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after trips. This 100% work-from-home role involves handling inquiries, assisting with itineraries, and delivering a stress-free experience from start to finish.
The ideal candidate is highly organized, communicates well, and enjoys helping others travel with confidence in a remote work environment.
Qualifications
- Strong written and verbal communication skills.
- Customer service experience preferred (travel, hospitality, call center, or support).
- Highly organized, dependable, and detail-oriented.
- Comfortable working independently in a remote environment.
- Able to learn new systems, tools, and processes quickly.
- Passionate about helping travelers travel with confidence.
Responsibilities
- Assist clients remotely via email, phone, and messaging platforms.
- Answer travel-related inquiries in a clear, professional, and friendly manner.
- Support itinerary updates, cancellations, changes, and special requests.
- Provide guidance on destinations, travel requirements, and agency procedures.
- Monitor upcoming trips and proactively communicate with clients when needed.
- Resolve issues efficiently while maintaining a positive customer experience.
Skills
Job description
Florence, Italy-based Sawmilldcllc is seeking a Remote Travel Customer Representative to support travelers before, during, and after trips. This 100% work-from-home role involves handling inquiries, assisting with itineraries, and delivering a stress-free experience from start to finish.
The ideal candidate is highly organized, communicates well, and enjoys helping others travel with confidence in a remote work environment.
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