Travel Support Specialist - Virtual Customer Service

Elevationtravelpartners; Firenze; Remoto; EUR 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

Elevationtravelpartners is seeking a Virtual Travel Customer Service representative based in Florence, Italy. The role focuses on assisting clients with trip preparation and support, answering questions, managing requests, and ensuring travelers feel confident and prepared throughout their journey.

You will handle inquiries via email, chat, and phone, assist with itinerary changes, and share destination guidance.

Competenze

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized mindset.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Mansioni

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Conoscenze

Communication skills

Customer service

Reliability & organization

Tech-savvy

Travel enthusiasm

Descrizione del lavoro

Elevationtravelpartners is seeking a Virtual Travel Customer Service representative based in Florence, Italy. The role focuses on assisting clients with trip preparation and support, answering questions, managing requests, and ensuring travelers feel confident and prepared throughout their journey.

You will handle inquiries via email, chat, and phone, assist with itinerary changes, and share destination guidance.