VIP F&B Hostess: Welcome Guests & Elevate the Experience

Melia Hotels International S.A.(Meliá); Milano; Ibrido; EUR 20.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

My MeliáRewards

My MeliáBenefits

VIP status

Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milan is seeking an F&B Hostess to warmly welcome guests, manage reservations, and maintain a pristine service area. You will greet guests, assist with seating, and help deliver a memorable dining experience that reflects the Meliá family values.

The role emphasizes professional presentation, flexible scheduling, and a strong guest-centric mindset, with access to My MeliáRewards and My MeliáBenefits programs as part of our employee offering.

Competenze

• Excellent Interpersonal Skills and strong Public Relations Attitude
• Must be fluent in English; other languages are preferred
• Flexibility, strong motivation and ambition for professional growth

Mansioni

• Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.
• Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, events, and general comments and sharing information.
• Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.
• Greets customers with a nice smile and cordial greeting and leads them to their table.
• Responsible for taking reservations by phone, accurately noting customer data: name, time booked, number of diners, place where they are staying and telephone number.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.

Conoscenze

Interpersonal skills

Public relations

English fluent

Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milan is seeking an F&B Hostess to warmly welcome guests, manage reservations, and maintain a pristine service area. You will greet guests, assist with seating, and help deliver a memorable dining experience that reflects the Meliá family values.

The role emphasizes professional presentation, flexible scheduling, and a strong guest-centric mindset, with access to My MeliáRewards and My MeliáBenefits programs as part of our employee offering.