Villas Guest Experience Agent

Relais & Châteaux; Volterra; On-site; EUR 17,000 - 18,000; Full time

Benefits offered by this job

Shared accommodation

Meals included

Uniform and laundry service

Training opportunities

Job summary

Borgo Pignano Tuscany Relais & Châteaux is seeking a Villas Guest Services Agent for the 2027 season. You will be the primary contact for guests in our nine villas, delivering personalized, impeccable service in collaboration with Front Office and other departments.

Requirements include at least 2 years in Front Office or F&B in luxury hospitality, strong service orientation, excellent English, and alignment with sustainability values.

Qualifications

• 2+ years in Front Office and/or F&B in luxury hospitality.
• Experience with villa or high-end property operations is a plus.

Responsibilities

• Handle check-in/check-out for villa guests per standards.
• Greet guests warmly and assist with requests during their stay.
• Assist guests with restaurant reservations, activities, and experiences.

Skills

Front Office

F&B experience

Luxury hospitality

English proficiency

Multilingual

Job description

• Compensation: EUR 1,550 - EUR 1,650 - monthly

Company Description

Borgo Pignano Volterra Tuscany Relais & Châteaux is a private 750-acre estate nestled among the hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together to create a unique hospitality experience.

Our philosophy is based on slow living, organic farming, and respect for nature, creating an atmosphere that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality.

We offer our guests refined stays, exceptional food and wine experiences, and wellness-oriented activities. Joining our team means contributing to the creation of memorable moments through passion, courtesy, and attention to detail.

Job Description

We are looking for a Villas Guest Services Agent for the 2027 season — a dynamic, proactive individual with a strong passion for hospitality.

You will be the main point of contact for guests staying in our nine villas, ensuring a personalized and impeccable service. You will work closely with the Front Office and other operational departments, ensuring that every guest experience meets and exceeds Relais & Châteaux and Borgo Pignano standards.

Main Responsibilities

• Manage check-in and check-out operations efficiently, professionally, and in accordance with company standards.
• Provide a warm welcome and assistance to guests staying in our villas.
• Assist guests with restaurant reservations, activities, and experiences offered by the property.
• Anticipate guests’ needs and respond promptly and courteously to every request.
• Collaborate with Housekeeping, Concierge, In-Room Dining, and Front Office to ensure a smooth and coordinated service.
• Check the condition of the villas and common areas, reporting any issues or malfunctions.
• Deliver food and beverages to the villas upon guests’ request.
• Ensure compliance with safety, hygiene, and operational standards.
• Ensure compliance with Relais & Châteaux and Borgo Pignano Tuscany standards in every interaction with guests.

Qualifications

The Profile We Are Looking For

• At least 2 years of experience in Front Office and/or Food & Beverage within the luxury hospitality sector.
• Strong service orientation and commitment to guest satisfaction.
• Good knowledge of the services, restaurants, and experiences offered by the property is considered a plus.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously while maintaining a high level of service quality.
• Excellent communication and interpersonal skills.
• Discretion and the ability to handle sensitive situations with professionalism.
• Ability to remain calm and composed under pressure.
• Excellent command of English; knowledge of additional languages is considered a plus.
• Alignment with our values of sustainability and respect for nature.
• Own vehicle / valid driving licence and access to a car.

Additional Information

What We Offer

• The opportunity to join an outstanding hospitality environment combining luxury, sustainability, and the enhancement of the local area.
• Shared accommodation and meals included throughout the employment period.
• Company uniform and dedicated laundry service.
• Professional growth opportunities and ongoing training.
• Training on Relais & Châteaux standards, quality systems, and industry regulations.
• Internal training on operational management, company procedures, and Relais & Châteaux standards.
• An international, collaborative working environment focused on skills development.
• A passionate team and a company culture focused on employee well-being and talent development.

Employment Terms

• Level: Qualified Employee
• Period: Aprile – October 2027
• Shared accommodation (upon request) and meals included

Our Commitment

Joining Borgo Pignano Tuscany means contributing to a project that places hospitality excellence, sustainability, and people development at the heart of its mission.

We offer an inclusive and stimulating environment where continuous training, responsibility, and collaboration are the pillars of our culture.

You will work in one of Tuscany’s most iconic destinations, helping to create memorable experiences for guests from all over the world.