Porter/Doorman - Borgo Pignano Volterra Tuscany

Relais & Châteaux; Volterra; On-site; EUR 16,000 - 17,000; Full time

Benefits offered by this job

Shared accommodation

Meals included

Uniform and laundry service

Professional training

International collaborative team

Employee well-being

Job summary

Borgo Pignano Tuscany Relais & Châteaux is seeking a Porter / Bell & Door Attendant for the 2027 season. You will be among the first welcome points for guests, handling luggage, guiding arrivals and departures, and supporting Front Office operations according to Relais & Châteaux standards.

Join a luxury Tuscan estate and contribute to impeccable hospitality, guest safety, and seamless service. Shared accommodation and meals are offered; March–October 2027 timing applies.

Qualifications

• At least 1 year of experience in the same or a similar role within a 4- or 5-star hotel, resort, or high-end hospitality property.
• Excellent communication and interpersonal skills.
• Strong service orientation and commitment to guest satisfaction.
• Team player with a collaborative approach.
• Accuracy, discretion, and attention to detail.
• Excellent command of English; knowledge of a second foreign language is considered a plus.
• Professional appearance and alignment with our sustainability values.
• Valid driving licence in Italy is mandatory
• Own vehicle / access to a car.
• Local residency is considered a preferred qualification.
• Valid passport or work permit for the European Union.

Responsibilities

• Provide a warm, professional welcome to guests upon arrival and departure.
• Receive, transport, and deliver guests’ luggage to rooms, villas, and maisonettes.
• Assist guests with vehicle parking and valet services, where applicable.
• Escort guests to different areas of the estate, providing information about available services and activities.
• Conduct regular checks of common areas and entrances, ensuring they are tidy, clean, and well presented.
• Be responsible for vehicle checks and cleanliness.
• Collaborate with the Front Office and other departments to anticipate and meet guests’ needs.
• Support internal transportation operations and the property’s logistical requests.
• Ensure compliance with Borgo Pignano Tuscany Relais & Châteaux service standards.

Skills

1 year experience

English proficiency

Communication skills

Guest service

Team player

Attention to detail

Driving licence (Italy)

Own vehicle access

Local residency preferred

EU work permit

Job description

• Full-time
• Department: Reception Staff
• Compensation: EUR 1,450 - EUR 1,550 - monthly

Company Description

Borgo Pignano Tuscany Relais & Châteaux is a private 750-acre estate nestled in the Tuscan hills between Volterra and San Gimignano, where elegance, authenticity, and sustainability come together to create a unique hospitality experience.

Our philosophy is based on slow living, organic farming, and respect for nature, creating an environment that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality.

We offer our guests refined stays, exceptional food and wine experiences, and wellness-oriented activities. Joining our team means contributing to the creation of memorable moments through passion, courtesy, and attention to detail.

Sustainability, excellence, and professionalism guide everything we do and represent the values we share with our team members.

Job Description

We are looking for a Porter / Bell & Door Attendant with a passion for hospitality, a collaborative spirit, and a positive attitude to join our team for the 2027 season.

In this role, you will be one of the first points of contact between our guests and the property, helping to create a memorable first impression and ensuring a warm and impeccable welcome.

You will support Front Office operations by assisting guests, handling luggage, and coordinating arrival and departure activities, in accordance with Relais & Châteaux standards.

Main Responsibilities

• Provide a warm, professional welcome to guests upon arrival and departure.
• Receive, transport, and deliver guests’ luggage to rooms, villas, and maisonettes.
• Assist guests with vehicle parking and valet services, where applicable.
• Escort guests to different areas of the estate, providing information about available services and activities.
• Conduct regular checks of common areas and entrances, ensuring they are tidy, clean, and well presented.
• Be responsible for vehicle checks and cleanliness.
• Collaborate with the Front Office and other departments to anticipate and meet guests’ needs.
• Support internal transportation operations and the property’s logistical requests.
• Ensure compliance with Borgo Pignano Tuscany and Relais & Châteaux service standards.

Reporting Line

• Front Office Manager

Qualifications

The Profile We Are Looking For

• At least 1 year of experience in the same or a similar role within a 4- or 5-star hotel, resort, or high-end hospitality property.
• Excellent communication and interpersonal skills.
• Strong service orientation and commitment to guest satisfaction.
• Team player with a collaborative approach.
• Accuracy, discretion, and attention to detail.
• Excellent command of English; knowledge of a second foreign language is considered a plus.
• Professional appearance and alignment with our sustainability values.
• Valid driving licence in Italy is mandatory
• Own vehicle / access to a car.
• Local residency is considered a preferred qualification.
• Valid passport or work permit for the European Union.

Additional Information

What We Offer

• The opportunity to join an outstanding hospitality environment combining luxury, sustainability, and the enhancement of the local area.
• Shared accommodation upon request for candidates who are not local residents.
• Meals included throughout the employment period.
• Company uniform and dedicated laundry service.
• Professional growth opportunities and ongoing training.
• Training on service quality, operational procedures, and industry regulations.
• An international, collaborative working environment focused on skills development.
• A passionate team and a company culture focused on employee well-being and talent development.

Employment Terms

• Period: March to October 2027
  Benefit: Shared accommodation (upon request) and meals included

Our Commitment
Joining Borgo Pignano Tuscany means contributing to a project that places hospitality excellence, sustainability, and people development at the heart of its mission.

We offer an inclusive and stimulating environment where continuous training, responsibility, and collaboration are the pillars of our culture.

You will work in one of Tuscany’s most iconic destinations, helping to create memorable experiences for guests from all over the world and representing the first smile that welcomes our guests upon their arrival.