Night Auditor - Borgo Pignano Volterra Tuscany

Relais & Châteaux; Volterra; On-site; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Private accommodation

Meals included

Company uniform

Training program

Wellbeing initiatives

Discount at sister hotel

Job summary

Borgo Pignano in Volterra, Tuscany, part of Relais & Châteaux, seeks a Night Auditor for the 2027 season to manage night Front Office operations and end-of-day procedures. You will ensure guest safety, accurate reporting and seamless overnight service at a renowned luxury estate.

The role requires strong OPERA Cloud and Excel skills, plus exceptional communication and reliability. Private accommodation and meals are provided; joining the team means contributing to a high-standard hospitality

Qualifications

• At least three years of night Front Office experience in luxury hotels.
• Excellent knowledge of OPERA Cloud PMS.
• Strong Excel skills and MS Office proficiency.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage responsibilities.

Responsibilities

• Welcome overnight guests and manage check-in/check-out.
• Prepare end-of-day reports and financial closings.
• Monitor property, security, and common areas at night.
• Coordinate handovers with the morning team.
• Ensure compliance with service standards and health & safety rules.

Skills

Night Front Office experience

OPERA Cloud proficiency

Excel proficiency

Organizational skills

Problem-solving

Customer service orientation

Attention to detail

Communication skills

Ability to work independently

Reliability

Professionalism

Discretion

English fluency

EU work authorization

Tools

OPERA Cloud

Excel

Job description

• Full-time
• Department: Reception Staff
• Compensation: EUR 1,800 - EUR 2,000 - monthly

Company Description

Borgo Pignano Volterra Tuscany, a member of Relais & Châteaux, is a 750-acre private estate nestled among the rolling hills and valleys of Tuscany, where elegance, authenticity and sustainability come together to create a unique hospitality experience.

Our philosophy is rooted in slow living, organic cuisine and farming, and respect for nature, creating an atmosphere that combines the comfort of a five-star resort with the warmth of Tuscan hospitality.

Our culinary offering, recognised with two forks in the Gambero Rosso Guide to Italian Restaurants 2026 and a Michelin Green Star, is one of the defining pillars of the Borgo Pignano experience. We celebrate seasonality, the quality of our ingredients and the creativity of our cuisine.

We offer our guests refined stays, outstanding food and wine experiences, and wellness-oriented activities. Joining our team means contributing to the creation of memorable moments through passion, courtesy and meticulous attention to detail.

Job Description

We are looking for a motivated, professional and proactive Night Auditor to join our team for the 2027 season.

In this role, you will be responsible for managing Front Office operations during the night shift and ensuring the accurate completion of end-of-day administrative and accounting procedures. You will be the main point of contact for guests during the night, ensuring impeccable service, the security of the property, and compliance with Relais & Châteaux and Borgo Pignano standards.

Key Responsibilities

• Welcome and assist guests with overnight check-in and check-out procedures.
• Handle guest requests, needs and any issues arising during the night shift.
• Supervise the property and monitor common areas, ensuring cleanliness, order and security.
• Ensure accurate handovers and prepare reports on the status of the property and guest-related matters.
• Carry out daily financial closing procedures, verifying transactions and preparing end-of-day reports.
• Manage cash and administrative transactions in accordance with company procedures.
• Monitor security and CCTV systems, coordinating with the night security team.
• Maintain effective communication with the morning team to ensure operational continuity and a seamless guest experience.
• Ensure compliance with Borgo Pignano Tuscany and Relais & Châteaux service standards.
• Ensure adherence to applicable health and safety regulations and operational procedures.

Reporting Line

• Front Office Manager

Qualifications

The Profile We Are Looking For

• At least three years of experience in night Front Office roles at four- or five-star hotels, luxury resorts or other high-end hospitality establishments.
• Excellent knowledge of the OPERA Cloud property management system.
• Good knowledge of Microsoft Office, particularly Excel.
• Excellent organisational and problem-solving skills, with the ability to work independently and manage responsibilities autonomously.
• Strong customer service orientation and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain high service standards, even under pressure.
• Excellent command of English; knowledge of a second foreign language is an advantage.
• Professionalism, discretion and reliability.
• A polished professional appearance and a shared commitment to sustainability.
• Valid driving licence and own means of transport.
• Valid passport or work authorisation permitting employment in the European Union.
• Verifiable professional references.

Additional Information

What We Offer

• The opportunity to join an outstanding hospitality establishment that combines luxury, sustainability and the promotion of the local area.
• Private accommodation and meals included throughout the employment period.
• Company uniform.
• Training in service quality, administrative procedures and industry regulations.
• Opportunities for professional growth and continuous development.
• An international, collaborative working environment focused on developing skills and talent.
• Initiatives dedicated to employee wellbeing, teamwork and inclusion.
• A 50% discount on food and beverage at our sister hotel, subject to availability.

Employment Terms

• Contract: Italian National Collective Labour Agreement (CCNL) for Agricultural and Horticultural Workers.
• Net monthly salary: €1,300–€1,400, plus additional compensation for night work.
• Period: March – October 2027
• Singleaccomodationand meals included

Our Commitment

Joining Borgo Pignano Tuscany means contributing to a project that places hospitality excellence, sustainability and personal growth at its heart.

We offer an inclusive and stimulating working environment where continuous training, responsibility and collaboration are the cornerstones of our culture.

You will work at one of Tuscany’s most iconic destinations, helping to ensure a memorable guest experience while maintaining the highest service standards throughout the night.