Night Auditor - Borgo Pignano Volterra Tuscany

Borgo Pignano Volterra Tuscany; Volterra; On-site; EUR 15,000 - 16,000; Full time

Benefits offered by this job

Private accommodation

Meals included

Company uniform

In-house training on Relais & Châteaux

Service quality training

Professional growth opportunities

International collaborative work env.

Wellbeing initiatives

50% discount at sister hotel

Job summary

Borgo Pignano Volterra Tuscany is seeking a motivated Night Auditor for the 2027 season. You will manage night Front Office operations, ensure accurate end-of-day accounting, and serve as the main guest contact during night hours.

Role requires at least three years in night Front Office within luxury hospitality, strong Opera Cloud and Excel skills, and a commitment to service excellence in a sustainability-focused estate.

Qualifications

• At least three years of night Front Office experience at four- or five-star hotels or luxury properties.
• Excellent knowledge of Opera Cloud PMS with hands-on experience.
• Strong MS Office skills, especially Excel.
• Excellent organizational and problem-solving abilities; able to work independently.
• Fluent English; another foreign language is an advantage.

Responsibilities

• Welcome and assist guests with overnight check-in and check-out during the night shift.
• Handle guest requests and issues arising during night hours.
• Supervise the property, monitor areas for cleanliness, order and security.
• Prepare end-of-day reports and ensure accurate handovers to the morning team.
• Carry out nightly cash handling and administrative transactions per procedures.
• Monitor CCTV and coordinate with the night security team.
• Maintain communication with the morning team for operational continuity.

Skills

OPERA Cloud

Excel

Organizational skills

Problem solving

Customer service

Communication skills

Independent work

Attention to detail

Professionalism

Driving licence

Tools

MS Office

Job description

Borgo Pignano Volterra Tuscany, a member of Relais & Châteaux, is a 750-acre private estate nestled among the rolling hills and valleys of Tuscany, where elegance, authenticity and sustainability come together to create a unique hospitality experience.

Our philosophy is rooted in slow living, organic cuisine and farming, and respect for nature, creating an atmosphere that combines the comfort of a five-star resort with the warmth of Tuscan hospitality.

Our culinary offering, recognised with two forks in the Gambero Rosso Guide to Italian Restaurants 2026 and a Michelin Green Star, is one of the defining pillars of the Borgo Pignano experience. We celebrate seasonality, the quality of our ingredients and the creativity of our cuisine.

We offer our guests refined stays, outstanding food and wine experiences, and wellness-oriented activities. Joining our team means contributing to the creation of memorable moments through passion, courtesy and meticulous attention to detail.

Your Next Opportunity

We are looking for a motivated, professional and proactive Night Auditor to join our team for the 2027 season.

In this role, you will be responsible for managing Front Office operations during the night shift and ensuring the accurate completion of end-of-day administrative and accounting procedures. You will be the main point of contact for guests during the night, ensuring impeccable service, the security of the property, and compliance with Relais & Châteaux and Borgo Pignano standards.

Key Responsibilities

• Welcome and assist guests with overnight check-in and check-out procedures.
• Handle guest requests, needs and any issues arising during the night shift.
• Supervise the property and monitor common areas, ensuring cleanliness, order and security.
• Ensure accurate handovers and prepare reports on the status of the property and guest-related matters.
• Carry out daily financial closing procedures, verifying transactions and preparing end-of-day reports.
• Manage cash and administrative transactions in accordance with company procedures.
• Monitor security and CCTV systems, coordinating with the night security team.
• Maintain effective communication with the morning team to ensure operational continuity and a seamless guest experience.
• Ensure compliance with Borgo Pignano Tuscany and Relais & Châteaux service standards.
• Ensure adherence to applicable health and safety regulations and operational procedures.

Reporting Line

• Front Office Manager

The Profile We Are Looking For

• At least three years of experience in night Front Office roles at four- or five-star hotels, luxury resorts or other high-end hospitality establishments.
• Excellent knowledge of the OPERA Cloud property management system.
• Good knowledge of Microsoft Office, particularly Excel.
• Excellent organisational and problem-solving skills, with the ability to work independently and manage responsibilities autonomously.
• Strong customer service orientation and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to maintain high service standards, even under pressure.
• Excellent command of English; knowledge of a second foreign language is an advantage.
• Professionalism, discretion and reliability.
• A polished professional appearance and a shared commitment to sustainability.
• Valid driving licence and own means of transport.
• Valid passport or work authorisation permitting employment in the European Union.
• Verifiable professional references.

What We Offer

• The opportunity to join an outstanding hospitality establishment that combines luxury, sustainability and the promotion of the local area.
• Private accommodation and meals included throughout the employment period.
• Company uniform.
• In-house training on Relais & Châteaux operational and service standards.
• Training in service quality, administrative procedures and industry regulations.
• Opportunities for professional growth and continuous development.
• An international, collaborative working environment focused on developing skills and talent.
• Initiatives dedicated to employee wellbeing, teamwork and inclusion.
• A 50% discount on food and beverage at our sister hotel, subject to availability.

Employment Terms

• Contract: Italian National Collective Labour Agreement (CCNL) for Agricultural and Horticultural Workers.
• Level: Qualified Employee (Impiegato Qualificato).
• Net monthly salary: €1,300–€1,400, plus additional compensation for night work.
• Period: March – October 2027
• Singleaccomodationand meals included

Our Commitment

Joining Borgo Pignano Tuscany means contributing to a project that places hospitality excellence, sustainability and personal growth at its heart.

We offer an inclusive and stimulating working environment where continuous training, responsibility and collaboration are the cornerstones of our culture.

You will work at one of Tuscany’s most iconic destinations, helping to ensure a memorable guest experience while maintaining the highest service standards throughout the night.