Tour Programs & Guides Coordinator

Grand Circle Corporation; Lazio; In loco; EUR 26.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual gross salary €28,787

Vacation days + personal days

Transport reimbursement

Descrizione del lavoro

Grand Circle Corporation in Lazio, Italy, is seeking a proactive coordinator to manage relations with Travel Managers and Trip Leaders, prep materials for tour guides, and oversee hiring and training logistics for tours.

The role involves resolving tour quality issues, coordinating scheduling, and handling administrative duties to support field operations and data integrity. A fixed-term contract may lead to permanent, with travel and growth opportunities.

Competenze

• 2+ years’ experience in Travel & Tourism preferred.
• Fluent English written and spoken.
• Proficient with Microsoft Office package (especially Excel).
• Strong People Skills & Customer Care Oriented.
• Self-starter who is able respect deadlines and prioritize.
• Demonstrated willingness to travel 15% of the time and work longer hours.
• HR experience preferable.
• Problem Solving/proactivity.

Mansioni

• Prepare all materials necessary for Tour Guides prior to the tour.
• Assist to resolve quality issues related to the tour, itinerary and features included in the program.
• Prescreening for hiring Tour Guides.
• Handle relations with Tour Guides (assigning/changing tour schedule).
• Handle administrative tasks such as signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents.
• Data entry and database management to ensure accuracy of company systems.
• Coordinate all logistics for Tour Guide hiring, training trips, and business meetings.
• Interact regularly with travelers on site.
• Use of internal systems GERT, TABLEAU, LOTUS NOTES.
• Assisting Trip Leaders for emergency with passengers.
• Communicate to trip leaders through our Newsletter.
• Organizing logistics with Hiring/Training/Kick off/Events.
• Send results to Trip Leader.
• Review and scan surveys.
• Taking care of logistics of annual meetings.
• Assisting the Manager of Trip Leader in organizing hiring training logistic.
• Posting Job Advertisement.
• Screening CV.
• Assist Trip Leader Manager with Performance Management actions.
• Use of Excel file for administrative tasks.

Conoscenze

Travel & Tourism experience

Fluent English

People skills

Self-starter

Problem solving

Willingness to travel 15%

Strumenti

Excel

Microsoft Office

Descrizione del lavoro

Grand Circle Corporation in Lazio, Italy, is seeking a proactive coordinator to manage relations with Travel Managers and Trip Leaders, prep materials for tour guides, and oversee hiring and training logistics for tours.

The role involves resolving tour quality issues, coordinating scheduling, and handling administrative duties to support field operations and data integrity. A fixed-term contract may lead to permanent, with travel and growth opportunities.