Tour Programs & Guide Services Coordinator

Grand Circle; Veneto; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Vacation days

Public transport reimbursement

Incentive bonus

Merit increase

Growth opportunities

Travel discounts

Job summary

Grand Circle in Italy, Veneto region, seeks an experienced Tours Support Associate to manage relations with Travel Managers and Trip Leaders. You will plan pre-season activities, assist leaders to achieve excellence, and handle administrative tasks for tour guides, schedules, and documentation.

You will use Microsoft Office tools (Excel focus), manage data, and coordinate hiring, training trips, and on-site traveler interactions. Travel 15% and longer hours may be required.

Qualifications

• 2+ years’ experience in Travel & Tourism preferred.
• Fluent English written and spoken.
• Proficient with Microsoft Office package (especially Excel).
• Strong People Skills & Customer Care Oriented.
• Self-starter who respects deadlines and prioritizes.
• Ability to travel 15% of the time and work longer hours.
• Passion for travel; HR experience preferable.

Responsibilities

• Handle relations with Travel Manager and Trip leaders; resolve quality issues and plan pre-season activities for tour groups.
• Assist in prescreening and hiring Tour Guides; manage tour schedules and timesheets.
• Coordinate hiring, training trips, and logistics; sign and file agreements; review travel expenses.
• Data entry and database management; coordinate logistics for meetings and events.
• Interact with travelers on site; use internal systems GERT, TABLEAU, LOTUS NOTES.
• Support Trip Leaders during emergencies and communicate via newsletters.
• Post job advertisements; screen CVs; support performance management actions.
• Organize annual meetings logistics and provide ongoing organizational support.

Skills

Travel industry experience

English fluency

Microsoft Excel

People skills

Time management

Travel willingness

HR experience preferable

Tools

Microsoft Office

Excel

TABLEAU

LOTUS NOTES

Job description

Grand Circle in Italy, Veneto region, seeks an experienced Tours Support Associate to manage relations with Travel Managers and Trip Leaders. You will plan pre-season activities, assist leaders to achieve excellence, and handle administrative tasks for tour guides, schedules, and documentation.

You will use Microsoft Office tools (Excel focus), manage data, and coordinate hiring, training trips, and on-site traveler interactions. Travel 15% and longer hours may be required.