Country Manager

Grand Circle Corporation; Lazio; Sur place; EUR 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Public transport reimbursement

Vacation days + 3 personal days

Incentive bonus

Growth opportunities

Milestone bonus + travel certificate

Worldwide GC Tour packages

Referral bonus

Full training program onsite

Unique corporate culture

International team

Résumé du poste

Grand Circle Corporation in Rome is seeking a Country Manager to lead our day-to-day operations and ensure quality and accuracy for our travel products. You will supervise trip leaders, support hiring/training, and drive performance in a fast-paced environment.

This role requires at least 5 years in travel industry staff management, a bachelor’s degree, excellent communication, and English fluency. The position offers a fixed salary of 50,000 EUR annually plus performance-based incentives and

Qualifications

• Minimum 5 years travel industry staff management experience.
• Bachelor’s degree required.
• Fluent in English; strong communication and problem-solving skills.

Responsabilités

• Oversee day-to-day operations to ensure quality and accuracy of products.
• Lead hiring, training, scheduling, coaching and performance management of Trip Leaders/TELs.
• Build a high-performing team that aligns with company culture and values.
• Drive performance in a fast-paced environment and manage under pressure.
• Engage with travelers on-site to support Trip Leaders and collect live feedback.
• Develop vendor relationships and negotiate terms to support cost goals.
• Design tours and authentic experiences showcasing Italian culture.
• Provide 24/7 emergency support and resolve operations issues.

Connaissances

Staff management

Travel industry experience

Interpersonal skills

Problem solving

Leadership

Vendor relations

Negotiation skills

English fluency

Microsoft Excel

Formation

Bachelor's degree

Outils

MS Word

Excel

Description du poste

We’re looking for a Country Manager working in Rome office.

Key Responsibilities

• Managing our day-to-day operations to achieve quality goals and accuracy for products.
• Support Hiring/Training/Scheduling/Coaching/Managing Trip Leaders/TEL’s performance management to meet company’s guidelines to achieve excellence goals
• Create a strong, high performing trip leaders’ team that exemplify the company’s culture and values and team spirit
• Ability to drive performance in a fast-paced environment and work under pressure
• Effectively participating with travelers on sites to support trip leaders/TELs and obtain live feedback from passengers
• Create strong relationship with primary and secondary vendors and support with buying goals
• Design new tours and identify, evaluate, and implement authentic experiences that immerse our travelers in Italian culture.
• 24/7 Emergency support and driving resolutions of operations/customer issues.

Qualifications

• Proven and effective travel industry and staff management experience in the tourism industry and working with American customers. (Minimum 5 years)
• Minimum bachelor’s degree educational background
• Excellent interpersonal / communication and problem-solving skills
• Proven vendor relations and negotiation skill is a plus
• Fluency in written & spoken English
• Proficient in Microsoft Word / Excel
• Ability to implement US Global Corporate Company of performance driven strategy on product quality, operation initiatives and cost management
• Strong leadership skills and experience managing and motivating high-performing teams.
• Proven success in making difficult decisions and taking calculated risks.
• Ability to implement a global business strategy.
• Experience leading projects and operational initiatives and managing costs.
• Strong attitude and enthusiasm for problem-solving and addressing deviations.
• In-depth knowledge of Italy, its culture, and its geography.
• Team spirit, flexibility, versatility, and enthusiasm.
• Excellent interpersonal skills and emotional maturity.

Total Rewards

The salary for this position is 50,000 EUR annually. This is a fixed salary aligned with the level of the role.

In Addition, This Role Is Eligible For

• Reimbursement of public transport with yearly max cap
• Vacation days per year + 3 personal days from the company
• Incentive Bonus based on targeted result
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary at GCC
• Travel Deals – WORLDWIDE GC Tour packages available @ discounted price.
• Referral Bonus
• Full training program onsite
• Unique Corporate Culture
• Working as part of an international team.

To learn more, please visit our websites at www.gct.com , www.oattravel.com and www.grandcirclefoundation.org.

By applying for this position, you agree that Grand Circle may process the personal information you provide for recruitment and hiring purposes. Your data will be handled confidentially and retained only as necessary for the recruitment process and applicable legal requirements.

For questions regarding the processing of your personal data or to exercise your privacy rights, please contact [e-mail]