Country Manager

GCC Italy; Lazio; On-site; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Public transport reimbursement

Vacation + 3 personal days

Incentive bonus

Milestone bonus + travel certificate

Travel deals (worldwide)

Referral bonus

Full training onsite

International team

Job summary

Grand Circle seeks a Country Manager in Rome to oversee day-to-day operations, drive quality goals, and ensure accuracy across products.

You will lead and coach a team of trip leaders and TELs, manage vendors, and design itineraries that showcase Italian culture, while delivering 24/7 emergency support.

Candidates should have 5+ years travel industry leadership, a bachelor’s degree, and fluent English; the company offers a fixed €50,000 salary with additional benefits.

Qualifications

• Minimum 5 years travel industry leadership experience.
• Bachelor’s degree educational background.
• Excellent interpersonal / communication and problem-solving skills.
• Fluency in written & spoken English.
• Proven vendor relations and negotiation skill is a plus.
• Proficient in Microsoft Word / Excel.
• Ability to implement global corporate company performance-driven strategy.

Responsibilities

• Oversee day-to-day operations to meet quality goals and accuracy for products.
• Support Hiring/Training/Scheduling/Coaching/Managing Trip Leaders/TELs' performance to meet guidelines.
• Create a strong, high performing trip leaders’ team aligned with culture and values.
• Drive performance in a fast-paced environment and work under pressure.
• Participate with travelers on sites to support trip leaders/TELs and obtain live feedback.
• Foster relationships with vendors and support buying goals.
• Design new tours and authentic experiences reflecting Italian culture.
• Provide 24/7 emergency support and resolve operations/customer issues.

Skills

Team leadership

Communication

Problem solving

Vendor relations

Negotiation

Fluent English

MS Word/Excel

Cost management

Global strategy

Project leadership

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

We're looking for a Country Manager working in Rome office.

Key Responsibilities

• Managing our day-to-day operations to achieve quality goals and accuracy for products.
• Support Hiring/Training/Scheduling/Coaching/Managing Trip Leaders/TEL’s performance management to meet company’s guidelines to achieve excellence goals
• Create a strong, high performing trip leaders’ team that exemplify the company’s culture and values and team spirit
• Ability to drive performance in a fast-paced environment and work under pressure
• Effectively participating with travelers on sites to support trip leaders/TELs and obtain live feedback from passengers
• Create strong relationship with primary and secondary vendors and support with buying goals
• Design new tours and identify, evaluate, and implement authenticexperiences that immerse our travelers in Italianculture.
• 24/7 Emergency support and driving resolutions of operations/customer issues.

Qualifications

• Proven and effective travel industry and staff management experience in the tourism industry and working with American customers. (Minimum 5 years)
• Minimum bachelor’s degree educational background
• Excellent interpersonal / communication and problem-solving skills
• Proven vendor relations and negotiation skill is a plus
• Fluency in written & spoken English
• Proficient in Microsoft Word / Excel
• Ability to implement US Global Corporate Company of performance driven strategy on product quality, operation initiatives and cost management
• Strong leadership skills and experience managing and motivating high-performing teams.
• Proven success in making difficult decisions and taking calculated risks.
• Ability to implement a global business strategy.
• Experience leading projects and operational initiatives and managing costs.
• Strong attitude and enthusiasm for problem-solving and addressing deviations.
• In-depth knowledge of Italy, its culture, and its geography.
• Team spirit, flexibility, versatility, and enthusiasm.
• Excellent interpersonal skills and emotional maturity.

Total Rewards

The salary for this position is 50,000 EUR annually. This is a fixed salary aligned with the level of the role.

In addition, this role is eligible for:

• Reimbursement of public transport with yearly max cap
• Vacation days per year + 3 personal days from the company
• Incentive Bonus based on targeted result
• Personal and Professional Growth - Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary at GCC
• Travel Deals - WORLDWIDE GC Tour packages available @ discounted price.
• Referral Bonus
• Full training program onsite
• Working as part of an international team.

By applying for this position, you agree that Grand Circle may process the personal information you provide for recruitment and hiring purposes. Your data will be handled confidentially and retained only as necessary for the recruitment process and applicable legal requirements.

For questions regarding the processing of your personal data or to exercise your privacy rights, please contact [e-mail]