Program Services Coordinator

Grand Circle Corporation; Lazio; Presencial; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual gross salary €28,787

Vacation days + personal days

Transport reimbursement

Descripción de la vacante

Grand Circle Corporation in Lazio, Italy, is seeking a proactive coordinator to manage relations with Travel Managers and Trip Leaders, prep materials for tour guides, and oversee hiring and training logistics for tours.

The role involves resolving tour quality issues, coordinating scheduling, and handling administrative duties to support field operations and data integrity. A fixed-term contract may lead to permanent, with travel and growth opportunities.

Formación

• 2+ years’ experience in Travel & Tourism preferred.
• Fluent English written and spoken.
• Proficient with Microsoft Office package (especially Excel).
• Strong People Skills & Customer Care Oriented.
• Self-starter who is able respect deadlines and prioritize.
• Demonstrated willingness to travel 15% of the time and work longer hours.
• HR experience preferable.
• Problem Solving/proactivity.

Responsabilidades

• Prepare all materials necessary for Tour Guides prior to the tour.
• Assist to resolve quality issues related to the tour, itinerary and features included in the program.
• Prescreening for hiring Tour Guides.
• Handle relations with Tour Guides (assigning/changing tour schedule).
• Handle administrative tasks such as signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents.
• Data entry and database management to ensure accuracy of company systems.
• Coordinate all logistics for Tour Guide hiring, training trips, and business meetings.
• Interact regularly with travelers on site.
• Use of internal systems GERT, TABLEAU, LOTUS NOTES.
• Assisting Trip Leaders for emergency with passengers.
• Communicate to trip leaders through our Newsletter.
• Organizing logistics with Hiring/Training/Kick off/Events.
• Send results to Trip Leader.
• Review and scan surveys.
• Taking care of logistics of annual meetings.
• Assisting the Manager of Trip Leader in organizing hiring training logistic.
• Posting Job Advertisement.
• Screening CV.
• Assist Trip Leader Manager with Performance Management actions.
• Use of Excel file for administrative tasks.

Conocimientos

Travel & Tourism experience

Fluent English

People skills

Self-starter

Problem solving

Willingness to travel 15%

Herramientas

Excel

Microsoft Office

Descripción del empleo

The successful candidate will be responsible for handling relations with Travel Manager and Trip leaders, resolving quality issues, planning the activities for the tour groups before the season starts in pursuit of our company’s excellence goals, and assisting Trip leaders to achieve excellence goals during the season.

Responsibilities include:

• Preparing all materials necessary for Tour Guides prior to the tour
• Assisting to resolve quality issues related to the tour, itinerary and features included in the program
• Prescreening for hiring Tour Guides
• Handle relations with Tour Guides (assigning/changing tour schedule)
• Handling administrative tasks such as: signing and filing all agreements and timesheets, preparing all Group documents, reviewing all Group and Guide travel expenses, collecting and filing all end of trip documents
• Data entry and database management to ensure accuracy of company systems
• Coordinating all logistics for Tour Guide hiring, training trips, and business meetings
• Interact regularly with travelers on site
• Use of internal systems GERT, TABLEAU, LOTUS NOTES
• Assisting Trip Leaders for emergency with passengers
• Communicate to trip leaders through our Newsletter
• Organizing logistics with Hiring/Training/Kick off/Events
• Send results to Trip Leader
• Review and scan surveys
• Taking care of logistics of annual meetings
• Assisting the Manager of Trip Leader in organizing hiring training logistic
• Posting Job Advertisement
• Screening CV
• Assist Trip Leader Manager with Performance Management actions
• Use of Excel file for administrative tasks

Requirements:

• 2+ years’ experience in Travel & Tourism Business preferred.
• Fluent English written and spoken (Company official language: English)
• Proficient with Microsoft Office package (especially Excel)
• Strong People Skills & Customer Care Oriented
• Self-starter who is able respect deadlines and prioritize
• Demonstrated success in making tough decisions and taking risks
• Ability to travel 15% of the time and working longer hours
• Passion for travel
• HR experience preferable
• Problem Solving/proactivity

What we offer:

• Annual Gross Salary €28,787
• Vacation days per year + 3 personal days from the company
• Reimbursement of public transport with yearly max cap
• Incentive Bonus based on targeted results
• Merit increase based on performance
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
• Associate Deals – WORLDWIDE GC Tour packages available to associates @ discounted price
• We value diversity and encourage employees to be themselves.
• Strong Company Culture people oriented.
• Possibility to grow fast.
• Recognition and promotions based on tangible results.
• Performance Management
• Work with amazing people around the world
• Work for a company who gives you the opportunity to change people’s life.
• Dynamic, open, fast-paced environment.
• 1 year fix-term contract which can turn permanent.
• Friday homework.
• Flexible approach & great office environment.

We will contact only those candidates who fulfill requirements above.

By applying to this ad you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes. If you have any queries or complaints, please contact us at the email address [e-mail]