Tier-2 App Support Specialist – Windows/Linux & DBs (Hybrid)

Pragmatike; Brindisi; Ibrido; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Pragmatike is recruiting for an Application Support Technician to join a global Digital Solutions Managed Services team in a Hybrid setup, with locations in Brindisi, Italy or Valencia, Spain. You will support a portfolio of business-critical applications and enterprise tools, covering maintenance, Tier-2 support, databases, and cross-platform troubleshooting.

This hands-on role requires 3+ years in application support, strong English communication, and experience with MSSQL/Windows/Linux

Competenze

• 3+ years of experience in application maintenance, application support, or general IT support.
• Hands-on experience supporting client/server applications.
• Good knowledge of database management and administration.
• Experience working in Windows and/or Linux environments.
• Strong troubleshooting and analytical skills.
• Fluent English with strong written and verbal communication skills.
• High school diploma or equivalent.

Mansioni

• Provide day-to-day Tier-2 support and maintenance for business applications and enterprise tools.
• Troubleshoot application issues, identify root causes, and elevate complex incidents when required.
• Perform administration and troubleshooting across MSSQL and open-source databases.
• Support application releases, upgrades, configuration changes, and deployments.
• Assist with structural application changes required during system upgrades.
• Support applications running across Windows and Linux environments.
• Respond to application-related queries from users working across different locations.
• Support the deployment of tools and operational processes that improve service delivery.
• Provide knowledge transfer to Tier-1 teams and support end-user training when required.
• Maintain technical documentation, system reports, and knowledge-base content.
• Participate in operational meetings and collaborate with other technical teams.
• Contribute to special projects and provide additional technical support when required.
• Participate in a rotating 24/7 on-call schedule, approximately one week per month.

Conoscenze

3+ years exp

Client/Server apps

DB management

Windows/Linux

Troubleshooting

Fluent English

High school diploma

Formazione

High school diploma

Strumenti

Windows Server

SQL Server

.NET apps

MySQL

Red Hat Linux

Drupal

Active Directory

AWS

Azure

ITIL

Descrizione del lavoro

Pragmatike is recruiting for an Application Support Technician to join a global Digital Solutions Managed Services team in a Hybrid setup, with locations in Brindisi, Italy or Valencia, Spain. You will support a portfolio of business-critical applications and enterprise tools, covering maintenance, Tier-2 support, databases, and cross-platform troubleshooting.

This hands-on role requires 3+ years in application support, strong English communication, and experience with MSSQL/Windows/Linux