Welcomist Internship - Boutique Roma

Hermès; Roma; In loco; EUR 10.000 - 12.000; Tempo pieno

Vantaggi offerti da questo lavoro

€10 meal voucher per working day

Descrizione del lavoro

Hermès in Rome is seeking a Welcomist Intern to deliver an outstanding client experience in a luxury retail environment. You will quickly learn how a flagship store operates and assist Sales Associates and Operations teams to welcome, greet and guide clients.

The role requires a Bachelor’s degree with linguistic or fashion focus, fluency in Italian and English, strong Excel skills, and a willingness to commit to full-time working hours; fixed gross monthly salary €1000 plus a €10 meal voucher

Competenze

• Bachelor’s degree preferred with linguistic or fashion/luxury focus.
• Fluency in Italian and English (third language a plus).
• Proficient with Excel / IT tools.
• Willing to work with expected full-time working hours.
• Professionalism, enthusiasm and teamwork required.

Mansioni

• Welcome clients with a warm greeting.
• Build relationships to discover needs and wishes.
• Talk to clients while they wait for the Sales Associate.
• Manage customer queues via Hermès app.
• Support Sales Associates with scheduling appointments and visits.
• Coordinate with Operations for online, after-sales service and reservations orders.

Conoscenze

Interpersonal skills

Customer service

Teamwork

Willingness to work full-time

Formazione

Bachelor’s degree (linguistics or fashion/luxury preferred)

Strumenti

Excel

IT tools

Descrizione del lavoro

GENERAL ROLE

The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.

MAIN RESPONSABILITIES

The Intern will be involved in the following activities:

• Welcome clients with a warm and hospitable greeting;

• Build strong relationships with clients in order to discover their needs and wishes;

• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

• Manage customer queues through a dedicated app on Hermès devices;

• Support the Sales Associates Team by helping schedule their appointments and customer visits;

• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

PROFILE

• Bachelor’s degree preferably with a linguistic or fashion/luxury focus;

• Fluency in Italian and English. A third language will be considered an advantage;

• Proficient with Excel / IT tools;

• Willing to work with expected full-time working hours;

• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;

• Team player mentality to build meaningful relationships and ability to work autonomously;

• Availability, flexibility and dynamism to function in a high-pace environment;

• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

WHAT WE OFFER

• Contract Type: Internship
• Working Hours: Full-time
• Contract Duration: 6 months
• Indicative Gross Monthly Salary: €1000
• Benefits: €10 meal voucher per working day

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!