Telephone Operatore

Hotel La Palma; Capri; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxurious hotel in Capri is seeking a Telephone Operator to manage incoming and outgoing calls and provide exceptional customer service. This role is crucial for ensuring smooth communication between guests and hotel staff. Responsibilities include directing calls, conveying hotel information, and performing clerical tasks. The job offers competitive salaries, accommodation options, and a healthy work-life balance. Join our team and be part of a renowned hospitality tradition.

Servizi

Competitive salaries

Complimentary staff meals

Accommodation options

Competenze

• Ability to handle incoming and outgoing calls professionally.
• Experience with telephone systems preferred.
• Excellent interpersonal skills to assist guests appropriately.

Mansioni

• Handle incoming calls and direct them as necessary.
• Provide information about hotel services and assist with calls.
• Perform clerical tasks including data entry and filing.

Conoscenze

Clear communication

Customer service

Problem-solving

Descrizione del lavoro

Hotel La Palma

Capri’s first hotel, built in 1822 and currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a rooftop restaurant and bar, its own beach club, a newly built pool deck, a spa and a high-fashion boutique. Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

Telephone operators are responsible for handling incoming and outgoing calls.

Profile

The hotel telephone operator plays a key role in ensuring smooth and professional communication between guests, departments, and staff. They answer incoming calls clearly, courteously, and in a friendly manner, helping callers feel at ease while gathering accurate and complete information. They handle incoming calls by directing them to guest rooms, hotel departments, or managers, and take messages when recipients are unavailable. The operator provides guests with information about hotel services and public events, assists with outgoing calls, and helps guests use the phone system by explaining rates and available services. They are responsible for reporting any issues with telephone equipment or service, updating directory information in the front office software, and knowing how to respond appropriately to emergency calls. The operator also performs clerical tasks such as filing and data entry, provides product or service information over the phone, including placing orders or scheduling appointments, and supports internal communication by relaying messages between departments. Additionally, they process incoming email messages and forward them to the appropriate department, ensuring efficient and timely communication throughout the hotel.

Benefits

We offer competitive salaries, a healthy work-life balance with time to enjoy your free time, complimentary staff meals during shifts, and staff accommodation options to support your stay.

Oetker Hotels

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes:

• Le Bristol Paris
• Brenners Park-Hotel & Spa in Baden-Baden
• Hôtel du Cap-Eden-Roc in Antibes
• Château Saint-Martin & Spa in Vence
• The Lanesborough in London
• L’Apogée Courchevel
• Eden Rock-St Barths
• Jumby Bay Island in Antigua
• Palácio Tangará in São Paulo
• Hotel La Palma in Capri
• The Vineta Hotel in Palm Beach
• More than 150 private villas around the globe
• A new masterpiece will be opening in Saint‑Tropez in 2027.